Food and Beverage Director

2 months ago

Bartlett, United States Hay Creek Hotels Full time
Job Description
The Grand Summit Hotel is actively searching for an energetic, customer-focused, and highly motivated Food and Beverage Director to join our team of professionals.
The Grand Summit Hotel at Attitash, managed by Hay Creek Hotels, offers scenic views of the Mt. Washington Valley in New Hampshire. As the only ski-in, ski-out access on Attitash Mountain, the hotel offers 143 guest rooms, suites, and fully equipped studios with resort-condo amenities including outdoor heated pool and fitness center, reading and game rooms, dining outlets, and meeting space.
The Tap house is Grand Summit's signature gastropub featuring locally sourced oven roasted pizza, microbrews, and craft cocktails. The Black Diamond Grille also offers a convenient warm-up with fresh food to fuel guests throughout their stay.
The Grand Summit Hotel at Attitash offers one of the largest meeting and event complexes in the Mt. Washington Valley with over 12,000 sq. ft. of space for large-scale business meetings, retreats, and live events to special occasions and fairs.

Experience and Skills
  • Responsible for management of food & beverage department operations and staff, reporting directly to the General Manager
  • Directly manage a segment of service staff to include; hiring, training, coaching, reviews, discipline, motivation, scheduling, and more.
  • Create and maintain relationships with clients and guests in our restaurant, bar, room service and banquet areas, with a strong passion to elevate one's dining experience. Act as a liaison between the F&B team and the guests to provide a truly wonderful and memorable experience.
  • Creating and maintaining an exceptional guest experience while motivating and training our staff that offers a 'Delight and Surprise' atmosphere. Leads the team to ensure outstanding internal and external customer service standards.
  • Oversee the Employment Process to include; creative recruitment, interviews, references, hiring, training & development of staff.
  • Manage positive Employee Relations Standards and enforce all SOP's that include; effective communication venues, coaching, counseling, evaluating, hiring & training of staff.
  • Work daily/nightly management shifts supervising all F&B operations while working the floor, greeting guests, touching tables, assisting in expediting, checking in with banquet staff, and stepping into all active roles to support your staff.
  • Manage budgets, scheduling, forecasting, inventory, expenses, promotions and systems and controls for all F&B departments.
  • Creates a fun, energetic and team oriented working environment for entire staff.
  • Supervises all; health, sanitation, safety and security, laws, policies and procedures in all F&B departments/hotel.
  • Maintain all Point of Sale (POS) systems to include; updating pricing, making adjustments, enter specials, maintain counts, use of time clock system, etc.


Job Benefits
Hay Creek offers an extensive benefit and incentive package, including;
•Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
•Competitive Salary/Wages
•Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
•Standard Annual Performance/Salary Reviews
•Merit and Cost of Living Adjustments
•Complimentary Meals Daily
•Free Parking
•Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
•Discounts at specific property partners (NEIRA, Historic Hotels of America)
•50% Discount when Dining at any HCH Property
•Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
•Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
•Supportive, open-door policy work environment
•Work Culture that is fun, energetic and motivating
•Employee Recognition Program - 'Delight and Surprise Dollars'
•Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

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