Patient Navigator

3 days ago

Newtown Square, United States Premier Orthopaedics Full time
Join our Team at Premier Orthopaedics

Title: Patient Navigator

Location: Newtown Square, PA

Schedule: Hybrid (2 days in office, 3 days at home), daytime hours.

About Us:

Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.

What We Offer:
  • Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
  • Generous paid sick and vacation time.
  • 7 Paid Holidays per year.
  • Flexible work hours.
  • Excellent opportunities for growth and advancement.
  • Employee referral reward program.
Essential Functions:
  • Contacts the patient prior to surgery to review their past medical history and verify the accuracy of what is documented in the office chart, and reviewing clearance letters. This process ensures the patient has the appropriate preoperative clearances and are optimized for total joint replacement surgery.
  • Assesses the patient's home and social situation to ensure the patient is getting the appropriate level of services post operatively.
  • At the time of the preoperative call, surgeon specific education is reviewed with the patient, regarding physical therapy, anticoagulation protocols, enrollment in patient engagement platforms, physical therapy appointments, setting expectation regarding discharge destination and answering patient's questions
  • Calls the patient 1 day post op to see how the patient is progressing, review any questions, address any concerns, and facilitates any needed appointments to avoid the patient from going to an emergency room.
  • Enters detailed documentation for ER visits, complications, and readmissions in the navigation platform identified on the 90-day calls.
  • Returns calls from voicemail and Athena messages. These calls are from patients, hospitals, skilled nursing facilities, physical therapist, home care, and Physician Clinical Staff.
  • Generates generating and sending a weekly discharge disposition report to the facilities, detailing the plan for each patient and patient specific information that would need to be conveyed to the hospital.
Qualifications:
  • Bachelors of Science in Nursing (BSN) required.
  • Minimum 5 Years of experience in an orthopedic practice.
  • Clinical, as well as back office experience, preferred.
  • Must be able to follow-up with patients and respond to inquiries promptly.

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