Event Concierge

1 month ago

Washington, United States Omni Hotels Full time

Location:

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.


Associates can enjoy and be rewarded by several career development opportunities and the environment to grow ones career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.


Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, Hibiscus Huddles, in honor of our company logo.

Job Description:

The Event Concierge serves as the liaison between the Catering / Convention team, all operational departments with onsite meeting contact. This position is highly visible and the central point of contact for addressing needs and requests for in house groups and contacts.

Responsibilities:
  • Maintain continuous contact with the in-house Client, Convention Services Managers, Floor Managers, and Banquet Managers on duty to ensure all items on daily agendas and on banquet event orders are on time and executed as specified.
  • Champion guest service and daily interaction with the in-house Client to ensure quality service delivery on all events.
  • Resolve problems arising with in-house clients while maintaining good guest relations and demonstrating hospitality through the corrective action taken.
  • Interact with Event Services Floor Team while executing in-house events.
  • Provide administrative support to Event Services Floor Team when needed.
  • Assist other Convention Services staff members whenever assistance may be needed.
  • Assume and carry out special projects delegated by the Director of Convention Services as they relate to the event space or in-house activity.
  • Identify ways of improving the efficiency and effectiveness of our service to in-house clients.
  • Be courteous and respectful towards other associates and all hotel departments, demonstrate enthusiasm, and be a team player.
  • Possess knowledge of hotel layout, event room names, capacities, and set-ups.
  • Maintain a complete and thorough knowledge of the hotel, hours of operation, menu content, in-house promotions, location of facilities, room layout, features, events in the hotel, and points of interest in the surrounding area.
  • Assist Convention Services Administrative Assistant as needed.
  • Other duties as assigned by the Director of Convention Services
Qualifications:
  • Previous hotel and / or Event experience preferred.
  • Requires excellent communication skills, both verbal and written.
  • Must be able to work comfortably in a fast-paced environment.
  • Knowledge of Microsoft Office a plus.
  • Ability to maintain a flexible schedule to include working weekends when needed

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