Overnight Guest Services Host

4 months ago

Incline Village, United States HYATT Hotels Full time
Summary:

As an Overnight Guest Services Host you will serve as the first point of contact for guests arriving at our hotel, providing a warm welcome and ensuring a seamless check-in process. Your primary responsibilities will include assisting guests with luggage, escorting them to their rooms, and providing information about hotel amenities and services. Additionally, you will be responsible for valet parking and retrieving guests' vehicles, ensuring the safety and security of their belongings throughout their stay.

Responsibilities:
  • Greet guests upon arrival with a friendly and welcoming demeanor, assisting with luggage and providing assistance as needed.
  • Escort guests to their rooms, providing information about hotel amenities, services, and local attractions.
  • Assist guests with transportation arrangements, including valet parking and retrieving vehicles in a timely manner.
  • Maintain cleanliness and organization in the lobby and entrance areas, ensuring a neat and welcoming atmosphere for guests.
  • Provide assistance to guests with special needs or requests, ensuring their comfort and satisfaction throughout their stay.
  • Collaborate with other hotel staff to ensure smooth operations and efficient service delivery.
  • Adhere to all safety and security protocols to protect guests and their belongings.
  • Maintain a professional appearance and demeanor at all times, representing the Hyatt brand with pride and integrity.
Qualifications:
  • Previous experience in a customer service or hospitality role is preferred but not required.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Ability to work effectively in a team-oriented environment and adapt to changing priorities.
  • Physical stamina and the ability to lift, carry, and transport luggage and other items as needed.
  • Valid driver's license with a clean driving record for valet duties.
  • Flexibility to work evenings, weekends, and holidays as needed.
What You Will Love About Us
  • Come join our amazing location in Incline Village, NV in the Lake Tahoe Area.
  • Discount hotel stays for colleagues, friends and family.
  • Wellness & Tuition reimbursement.
  • Complimentary parking.
  • Complimentary meals during work hours.
  • Hyatt Perks which include thousands of national and local partners for various discounts.
Wellbeing

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose. "

Health, Dental, Vision Insurance eligibility after 30 days of employment.

401(k) Retirement plan & Hyatt stock purchase plan.

Paid Parental Leave

Wellness and tuition reimbursement up to $2000

Who We Are

At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague's become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.

We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow-we never lose sight of what's most important: People.

Why Now?

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel-and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job-it's a career for people that care.

How We Care for Our People

Wellbeing is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last nine years.

We're proud to offer exceptional corporate benefits which include:
  • Annual allotment of free hotel stays at Hyatt hotels globally- Depending on position.
  • Flexible work schedule and location - Depending on position.
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, free use of on-site fitness center, and free lift tickets (subject to availability)
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.
  • Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer. R C R S SO GI NI D V

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