We have other current jobs related to this field that you can find below
-
Tier 1 Technical Customer Support
5 days ago
West Melbourne, United States National Service Source Full timeCompany USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other...
-
Customer Support Representative
6 days ago
West Hartford, Connecticut, United States Valvoline Instant Oil Change Full timePosition OverviewJob Role: Vehicle Care SpecialistCompany: Valvoline Instant Oil ChangeLocation: Not specifiedJob Summary:Welcome and assist clients with a warm and professional demeanor.Efficiently operate vehicle cleaning machinery.Direct vehicles through the cleaning process.Conduct maintenance on washing equipment to ensure optimal performance.Uphold the...
-
Technical Support Representative
2 days ago
West Melbourne, United States National Service Source Full timeTHE COMPANY USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140...
-
Customer Support Representative I
1 day ago
West Des Moines, United States Mediacom Communications Full timePosition: Customer Support Representative I Job Overview: Handle inbound calls at a call center to assist customers with technical service-related issues regarding internet and phone connectivity Deliver outstanding customer service by troubleshooting and resolving technical problems in a timely manner Initial 90-day on-site training, then transition to...
-
Senior Customer Support Representative
5 days ago
West Columbia, South Carolina, United States Conduent State & Local Solutions, Inc Full timePosition Overview: At Conduent State & Local Solutions, Inc., we provide essential services and solutions for Fortune 100 companies and numerous government entities, aiming to create outstanding results for our clients and the communities they serve.Role Summary: The Senior Customer Support Representative is a full-time position offering competitive...
-
Customer Service Representative
2 days ago
Hartford, Connecticut, United States Precision HR Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Precision HR Solutions. As a key member of our transportation department, you will be responsible for providing exceptional customer service to parents and school districts with transportation needs.Key ResponsibilitiesProcess transportation change requests and...
-
Automotive Customer Care Specialist
6 days ago
West Columbia, South Carolina, United States Group 1 Auto Full timeJoin Our Award-Winning Team!At Hilton Head BMW, part of the dynamic Group 1 Automotive family, we pride ourselves on being a top-tier dealership recognized for excellence in both sales and service.About the Role:We are currently seeking a dedicated Service Advisor to enhance our expanding service department. This position is ideal for individuals who are...
-
Senior Customer Support Representative
6 days ago
West Columbia, South Carolina, United States Conduent State & Local Solutions, Inc Full timeCompany Overview: Conduent State & Local Solutions, Inc. is dedicated to delivering essential services and solutions for Fortune 100 companies and numerous government entities, ensuring exceptional outcomes for clients and the communities they serve.Position Summary: The Senior Customer Support Representative is a full-time role offering competitive benefits...
-
Senior Customer Support Representative
17 hours ago
West Columbia, South Carolina, United States Conduent State & Local Solutions, Inc Full timeCompany Overview: Conduent State & Local Solutions, Inc. is dedicated to delivering essential services and solutions for Fortune 100 companies and numerous government entities, resulting in outstanding outcomes for our clients and the communities they serve.Position Summary: The Senior Customer Support Representative is a full-time role offering competitive...
-
Senior Customer Support Representative
12 hours ago
West Columbia, South Carolina, United States Conduent State & Local Solutions, Inc Full timePosition Overview:At Conduent State & Local Solutions, Inc., we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities. Our dedicated team members create remarkable outcomes for our clients and the communities they serve. This is an opportunity to excel in a role that values individual...
-
Customer Support Representative
6 days ago
West Palm Beach, Florida, United States Service Experts Full timePosition Overview We are seeking a part-time Client Relations Associate to join our team. The working hours are from 4:00 PM to 9:00 PM, with weekend shifts available. Why Join Our Team? At Service Experts, we pride ourselves on having a dedicated team that prioritizes integrity and excellence for both our customers and employees. We offer comprehensive...
-
Expert Technical Support Representative
4 weeks ago
West Jordan, Utah, United States Cricut Full timeCompany DescriptionCricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.OverviewWe believe everyone is born creative. We're a diverse tapestry of thinkers,...
-
Senior Customer Support Representative
5 days ago
West Columbia, South Carolina, United States Conduent State & Local Solutions, Inc Full timeCompany Overview: Conduent State & Local Solutions, Inc. is dedicated to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for our clients and the communities they serve.Position Summary: As a Senior Customer Support Representative, you will play a crucial role in our...
-
Customer Service Representative
2 months ago
West Valley City, United States Peak Alarm Company Full timeJob DescriptionJob DescriptionAs a Customer Service Representative working onsite in our Central Station, you will work with clients, customers, and employees for a variety of needs. We are looking for candidates who have both customer service and supervisory experience as Peak loves to promote from within. Sounds like you? Apply now! This position requires...
-
TSA Customer Service Representative
3 months ago
West Hartford, United States Staples Full time**TSA Customer Service Representative** **Function: Retail Locations** **Address: 2550 Albany Avenue** **City / State: West Hartford, CT US** **Date Posted: January 17, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1197829** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and...
-
FT Customer Support Representative
3 weeks ago
Hartford, Alabama, United States WebLife Full timeCustomer Service / Remote - Anywhere in U.S./ Up to $20 per hour / Health Benefits / 401K / Monthly WFH Stipend - As a Customer Support Rep you'll:Provide friendly and helpful support through all channels of communicationlive chat, email, and phone; Develop and maintain leading product expertise; Quickly diagnose, troubleshoot, and follow up on customer...
-
Field Client Support Representative
1 month ago
West Covina, United States Gemini Legal Support Inc Full timeJob DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...
-
Field Client Support Representative
3 weeks ago
West Covina, United States Gemini Legal Support Inc Full timeJob DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...
-
Field Client Support Representative
2 weeks ago
West Covina, United States Gemini Legal Support Inc Full time $19 - $25Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...
-
Customer Service Representative
2 weeks ago
Hartford, United States Complete Staffing Solutions Full timeCall Center Representative 2 Openings Salary: $19.64/hour Location: Farmington, CT Hours: 40 hours/week, 8am-4:30pm Job Requirements At least 1-2 years of medical call center experience Must have strong customer service experience Experience working in a medical hospital or outpatient medical office Epic experience Experience answering calls and scheduling...
Customer Support Representative Tier 1
2 months ago
What You'll Accomplish:
You will help our existing users get the most value out of PartsTech.
Your day-to-day tasks include but are not limited to: answering incoming calls, troubleshooting failed orders, creating/reviewing Tier 1 tickets, configuration requests, creating new and potential customer accounts as well as helping our existing customers with account updates.
You will take personal ownership of customer issues from beginning to end, diagnose software issues, develop and communicate solutions to help customers move forward and get the most value from PartsTech.
You will work closely with our customers and partners to effectively resolve issues in a timely manner via phone, email and chat on the Salesforce platform.
You will triage incoming requests and identify trends or patterns in customer issues.
You will identify, reproduce, and document bugs for the development teams.
You are going to collaborate with our Product, Sales and Development teams frequently.
You will develop a deep knowledge of the PartsTech platform and the auto care industry.
You will manage and respond to customer inquiries and support cases in the Salesforce platform.
You will support our inside sales team by making sure new customers are set up, ready to use PartsTech, and are delighted by their support experience.
You will manage day to day processing of returns and refunds.
You will assist in tracking and organizing customer issues and feature requests. You will leverage your customer knowledge to identify trends and patterns, and turn them into insights that can be used by our Product, Sales and Marketing teams.
You will update our customer records with any changes/updates that come your way through the customer-chosen communication channel.
You will contribute to the content development of our knowledge base to make sure we're never researching the same questions twice. Help resolve requests before they come in.
Who You Are:
You've got 2+ years of customer support experience, ideally in a role where you've helped people leverage technology.
You have experience helping others use web-based platforms. IT help desk experience is helpful but not required
Familiarity with SaaS or Automotive or knowledge of the auto repair business, is a plus.
You have excellent verbal and written communication and time management skills.
You have a track record of success in inside sales and account management, reaching customers via phone and email. Proven experience with a sales/customer service role.
You have experience using SalesForce Lightning or similar CRM.
Experience using Slack, Google Suites, Fullstory, TeamViewer or other customer support applications.
You are self-motivated, with a strong work ethic paired with high energy and a positive attitude.
You have the ability to think on your feet and look for opportunities to help us improve our processes.
You're customer-centric and naturally empathetic, with an ability to see things from the customer's perspective.
You are outgoing and naturally personable, with excellent verbal and written communication skills.
You can thrive in an environment that often presents you with unstructured problems and ambiguity.
You're a quick learner, and find yourself able to adapt to new technology and processes easily.
You are well organized and extremely detail-oriented.
Why You Should Join Us:
Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech's team helped countless businesses save valuable time so they can focus on their customers — and we're just getting started.
The PartsTech team is a global, distributed group of passionate self-starters based in Cambridge, Hartford, CT, Eastern Europe and beyond. We are remote-first, privately held and venture-backed.
PartsTech is proud to be an equal opportunity employer, and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are.
Benefits:
Generous PTO
Summer Fridays
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) with Company Match
Health Savings Account or Flexible Spending Account
Dependent Care FSA
Employee Assistance Plan
Supplemental Insurance
Pet Insurance
Paid Parental Leave
Annual Events
Compensation: $50,000 Annual Base + Bonus
Location/Hours: This is a 100% remote role. 2 shifts available: 8:00 am to 4:30 and 11:30 pm to 8:00 pm EST, Monday through Friday.
#J-18808-Ljbffr
