Field Service Domain Consultant
1 week ago
The Field Service Domain Consultant requires the below...
•Overall experience of about 10+ years in Manufacturing industry in Field Service experience strategy consulting and transformation.
•Should have worked on or been a part of Service transformation initiatives (field service transformation, asset 360, servitization strategy)
•Advise leading global manufacturing clients on CRM, Sales, and Service processes
•Execute breakthrough domain consulting engagements. Support in entire sales cyclebusiness development, proposal development, pre-sales etc
•Articulate and architect industry specific business solutions
•Lead teams for business blue printing
•Guide technical teams in solution design and implementation
•Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients)
•Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
•Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS
•Experience in working with key technologies ( Salesforce, SAP, Oracle, MS Dynamics 365, ServiceMax, others)
Responsibilities:
•Define Service / Field service roadmap and strategy, product evaluation and solution design for manufacturing clients
•Lead teams in consulting and implementation projects
•Identify opportunities through business connects with clients and relationships in TCS ecosystem
•Lead RFP responses and contribute
•Good / Excellent communication skills, analytical ability, initiative taking and innovative.
•Track emerging business models and trends for its applicability in manufacturing.
•Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles
Qualifications:
•Experience in Field Service, CRM, and Service initiatives
•Experience in consulting and transformation engagements
•Knowledge of various Field Service and CRM technologies
•10+ years of experience
•Bachelors Degree or higher
#LI-MG2
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