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Claims Transformation Domain Lead
2 months ago
Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.
Want to know more about how you can be a part of the magic? Here’s what we’re looking for.
As a claims transformation Domain Lead, you will have ownership to create, shape, and own the digital vision and roadmap for a key capability across the claims lifecycle; prioritizing for customer impact and business value to deliver Chubb’s claims solutions digitally. You'll directly manage stakeholder expectations, leading the journey to success, and overseeing the roadmap and vision for all teams under your purview, prioritizing for business impact. This is a highly influential role and one in which you'll play an instrumental role in influencing and guiding your stakeholders as well as your teams towards a single vision.
In this role, you will:
- Partner with claims transformation leadership to drive enhancements across key capabilities across the claims ecosystem.
- Lead a team (or teams) consisting of a product owner, developer(s), and business analyst(s).
- Continuously identify and craft new and sophisticated ways of transforming the claims experience to drive efficiency and effectiveness across the claim lifecycle.
- Partner with stakeholders across data, technology and claims to build out a future state vision for a key component of the claims process and deliver a plan to deliver on key objectives.
- Partner with other domains to build capabilities and tools that improve the seamless digital customer experience to deliver Chubb’s breadth of claim capabilities to agents and customers.
- Set overall domain mission, vision, and goals through collaboration with SME’s and business stakeholders.
- Facilitate quarterly business planning for the domain, and shape the domain backlogs at a high level
- Adhere to the budget set by claims transformation leadership and guide the overall direction of the domain including strategic decision-making, resource allocation across pods, upholding quality standards.
- Build an Agile culture via role-modeling, servant leadership, and effective people management.
- Act as a Liaison with the rest of the organization, managing expectations with all stakeholders.
- Manage dependencies and remove any business blocks across pods within the domain or across domains.
- Investigate and stay current on external trends within the insurance industry.
- Advocate for the customer and bring design thinking into the customer journeys for which they are responsible.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
