Member Service Consultant

3 weeks ago

Glendale, United States Credit Union West Full time

Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024) This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following: Full-time employees receive 100% paid health, dental & vision insurance Earn incentives up to 15%, depending on position 401K plan with employer matching funds up to 5% Profit Sharing Tuition reimbursement Gym membership reimbursement Paid time off for holidays, vacation, and sick days Diverse and inclusive workplace Credit Union West membership and discounts Be part of our award-winning team Position Summary Enhances the quality of life for our members by embracing the organization's mission and core values. This frontline, member-facing position will provide an industry leading member service experience. Provides consultative conversations and sound financial advice for our members through the development and expansion of new and existing relationships. This universal sales position supports teller operations, new accounts, account maintenance and consumer loan applications and funding. Essential Functions & Additional Responsibilities 30% - Teller Activities - Efficiently and accurately processes transactions in a friendly manner. Observe context and conversational cues and clues to identify product and service solutions to needs that are presented or emerging. Maintains proper security controls and uses sound judgment to place check holds. Asks questions and maintains knowledge regarding elder abuse and other scams to prevent frontline financial fraud. Responsible for individual cash drawer balancing and assisting with daily branch balancing activities. 30% - New Account and Member Maintenance - Opens, maintains and closes a wide variety of membership accounts including but not limited to: savings, checking, certificate, and retirement accounts. Provides proactive and timely follow up. Assists members with a wide range of services such as online banking, direct deposit, automatic transfers, and account maintenance. 20% - Sales and Service - Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Meets or exceeds sales and production objectives by handling member requests, identifying needs and making recommendations. Responsible for application processing and funding of consumer loans including personal, credit cards, and auto. Solicits a variety of peace-of-mind ancillary products associated with loans. Accurately completes loan and title documents. Participates in outbound calling campaigns as needed. 15% - Digital Member Support - Assists members through digital channels such as phone, and email, ensuring professional communication through all channels. Establishes member relationships by ensuring responsiveness and regular follow up. Encourages members to adopt digital services. 5% - Performs other duties as assigned. Education: A high school diploma or G.E.D. Experience: A minimum of 0-1 year of customer service experience, preferably in a financial institution. Ability to work shifts between the hours of Monday - Saturday 8am to 6pm. Bilingual preferred. Skills & Competencies • Live the mission, vision, and core values of the credit union. • Thorough knowledge and understanding of organization's Employee Handbook. • Able to communicate effectively and tactfully with employees and members both orally and in writing. • Demonstrate critical thinking and being self-reliant to better analyze and solve problems. • Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees. • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom). • Thorough knowledge and understanding of organization's Employee Handbook and policies. • Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

  • Sales Consultant

    1 week ago

    Glendale, California, United States Gold's Gym International, Inc. Full time

    Unlock Your Potential with Gold's Gym International, Inc.We're seeking a highly motivated and results-driven Sales Consultant to join our dynamic team at Gold's Gym International, Inc. As a Sales Consultant, you will be responsible for conducting tours of our facilities, explaining our personal training programs and services, and initiating conversations...

  • Sales Consultant

    4 days ago

    Glendale, California, United States Gold's Gym Full time

    Unlock Your Potential at Gold's GymAre you a sales enthusiast with a passion for fitness? Do you thrive in a dynamic, fast-paced environment? We're seeking a highly motivated Sales Consultant to join our team at Gold's Gym. As a Sales Consultant, you'll be responsible for conducting tours of our facilities, explaining our personal training programs, and...

  • Accounting Consultant

    4 weeks ago

    Glendale, Arizona, United States Keller Executive Search Full time

    Job OpportunityWe are seeking an experienced Accounting Consultant to join our team at Keller Executive Search. As a leading financial consulting firm, we provide comprehensive financial services to clients across various industries.Key ResponsibilitiesAssist clients in financial analysis and planning, including budgeting and forecasting.Prepare financial...

  • Member Services Representative

    4 weeks ago

    Glendale, California, United States California Credit Union Full time

    Job SummaryCalifornia Credit Union is seeking a highly skilled Member Services Representative to join our team. As a key member of our customer engagement team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any account-related issues in a timely and professional manner.Key...

  • SAP BTP Consultant

    2 weeks ago

    Glendale, Arizona, United States Navtech Full time

    SAP BTP Consultant Job DescriptionWe are seeking a highly skilled SAP BTP Consultant to join our team at Navtech USA. As a key member of our team, you will be responsible for designing, developing, and implementing solutions on SAP BTP using CAP.Key Responsibilities:Design and develop solutions on SAP BTP using CAPDevelop and maintain oData...

  • Service Team Member

    4 weeks ago

    Glendale, United States El Pollo Loco Full time

    El Pollo Loco - 235 S Glendale Ave [Restaurant Associate / Crew Member] As a Service Team Member at El Pollo Loco, you'll: Greet and assist customers with their orders in a friendly and helpful manner; Process and assemble customer orders efficiently, ensuring accuracy and timeliness; Apply suggestive selling techniques to complete the customer experience...

  • Automotive Service Consultant

    4 days ago

    Glendale, Arizona, United States Toyota Of Glendale Full time

    Job Summary:The Service Advisor is the primary point-of-contact for all automotive service and repair matters. This role requires strong communication and customer service skills to ensure customer satisfaction and efficient service delivery.Key Responsibilities:Maintain an Excellent CSI (Customer Satisfaction Index)Assist customers with service needs and...

  • Sales Consultant

    2 weeks ago

    Glendale, Arizona, United States Groma Consulting Group LLC Full time

    Job Title: Sales ConsultantAbout Us: Groma Consulting Group LLC is a leading provider of consulting services, specializing in delivering high-quality solutions for clients. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry.Job Description: We are seeking a Sales Consultant to join our team. The Sales Consultant...

  • SAP S4 ePPDS Consultant

    2 weeks ago

    Glendale, United States Arthur Lawrence Full time

    Arthur Lawrence is looking to hire an SAP S4 ePPDS Consultant for one of our clients in Glendale, AZ. Please find the job description below and send us your updated resume, if interested:Must-Have:10+ years of experience as an SAP S4 ePPDS ConsultantExperienced with SAP S4 ePPDS, scheduling, and VariantWorked with configurable materials, SAP modules, and...

  • SAP BTP Consultant Position

    4 days ago

    Glendale, Arizona, United States Navtech Full time

    Job Title: SAP BTP ConsultantJob Description:We are seeking a skilled SAP BTP Consultant to join our team at Navtech. As a key member of our team, you will be responsible for designing, developing, and implementing solutions on SAP BTP using CAP.Key Responsibilities:Design and develop solutions on SAP BTP using CAPDevelop and maintain oData...

  • RN Lactation Consultant

    1 month ago

    Glendale, United States PresbyterianSt. Luke's Medical Center Full time

    Description Hourly Wage Estimate: $34.67 - $49.59 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Fitness Consultant Lead

    2 weeks ago

    Glendale, California, United States Gold's Gym - SoCal Full time

    Job OpportunityGolds Gym - SoCal is seeking a highly skilled and motivated Lead Fitness Consultant to join our team. As a key member of our leadership team, you will be responsible for providing exceptional service to our members and driving business growth through effective leadership and strategic planning.Key ResponsibilitiesAssemble and manage a...

  • Outside Services Team Member

    4 days ago

    Glendale, Arizona, United States Arcis Golf Full time

    Job Summary:Arcis Golf is seeking a skilled Outside Services Team Member to join our team. As a key member of our outside services team, you will be responsible for ensuring the outside components of golf are facilitated, including service of guests, golf cart fleet management, and consistent facility/grounds cleanliness and upkeep.Key...

  • Guest Service Team Member

    1 month ago

    Glendale, United States Wingstop Full time

    Wingstop - 6340 San Fernando Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    1 month ago

    Glendale, United States Wingstop Full time

    Wingstop - 5833 W Thunderbird Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 weeks ago

    Glendale, United States Wingstop Full time

    Wingstop - 245 S Glendale Ave Unit B - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Food Service Team Member

    1 week ago

    Glendale, Arizona, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly motivated and organized Food Service Team Member to join our team at Levy, a leading presence in the Food, Beverage, and Retail industry. As a Food Service Team Member, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and collaborating with our team to ensure...

  • Sales Consultant

    4 days ago

    Glendale, Arizona, United States New Balance Athletics, Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Consultant to join our team at New Balance. As a Sales Consultant, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide expert product knowledge and assist customers in finding the...

  • Risk Control Consultant

    1 week ago

    Glendale, Arizona, United States 020 Travelers Indemnity Co Full time

    About the RoleWe are seeking a highly skilled Risk Control Consultant to join our team at Travelers Indemnity Co. As a key member of our risk management team, you will be responsible for providing expert guidance and support to our customers in identifying and mitigating potential risks.Key ResponsibilitiesPartner with underwriting teams to select, retain,...

  • Sales Consultant

    4 days ago

    Glendale, California, United States Zales Full time

    Key Responsibilities:Deliver exceptional customer service to ensure a superior experience.Engage customers in conversation to understand their needs and desires.Present merchandise and share detailed information regarding features and benefits of products.Provide information regarding extended service plans and financing options.Meet individual and team...