Member Services Representative
1 week ago
California Credit Union is seeking a highly skilled Member Services Representative to join our team. As a key member of our customer engagement team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any account-related issues in a timely and professional manner.
Key Responsibilities:
- Provide accurate and timely information to members regarding their accounts, Credit Union products, and services.
- Offer and cross-sell Credit Union products and services to meet member needs.
- Effectively respond to member inquiries and concerns.
- Maintain a working knowledge of all audit and compliance regulations.
Requirements:
- Two to four years of progressively responsible experience in a call center environment.
- Excellent communication, time-management, and customer service skills.
- Strong technical knowledge of call center service duties, including policies, procedures, and system applications.
Working Conditions:
This position is performed in a general office environment with minimal physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
California Credit Union is an Equal Opportunity Employer.
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