Systems Engineer

3 weeks ago

Cedar Falls, United States Martin Bros Full time
Description

Martin Bros. Distributing, a leader in the wholesale foodservice industry, is seeking a Systems Engineer within our IT Operations team. In this role, you will focus on the data center environment, campus network hardware, and configuration management/automation.

Expectations:

Collaborate with the infrastructure team to achieve company performance goals.
  • Document and streamline work processes for increased effectiveness and efficiencies.
  • Advocate of change and new technologies
  • Support company goals and initiatives.
  • Plan and communicate goals and priorities.
Engineer a reliable, scalable, and performance core infrastructure to power the needs of other technology teams and the organization.
  • Work closely with industry leading solutions providers to ensure the core infrastructure of Martin Bros is properly positions for the short and long terms needs of the business.
  • Work closely with other technology teams to ensure upcoming requirements are clearly understood and can be effectively met.
  • Monitor the performance for the infrastructure and respond to any deterioration of services.
  • Ensure all changes are well documented and complete a change control workflow before implementation.
Scale IT Infrastructure through configuration management and automation to support the growth of the organization.
  • Identify repetitive tasks and create automated solutions that can be used the administration and end point teams.
  • Utilize configuration management technology to easily identify and implement changes in configurations as needed.
  • Configure and maintain templates, scripts, and other tools as needed to quickly be able to provision server environments to meet the needs of other teams.
Participate as tier 2 in the help desk escalation chain.
  • Provide timely customer service as issues are escalated.
  • Communicate with systems administration to ensure understanding of the root cause of the issue and suggested resolutions.
  • Efficiently identify when to involve other engineers for further investigation when needed.
Job Duties:
  • Deploy, manage, and operate scalable, highly available, and fault tolerant systems in an AWS Cloud environment.
  • Collaborate as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches/hardening and other application updates as necessary to all server infrastructure.
  • Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and other key systems/processes.
  • Perform administrative or engineering tasks for the key technologies listed above.
  • Automate end-user PC configuration through Intune policy management.
  • Enterprise network setup, administration, and troubleshooting
  • Manage data backup and recovery solutions.
  • Manage and monitor 0365 environments including mail flow and collaboration products such as email, SharePoint, Teams, and licensing.
  • Monitor servers for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases.
  • Provide tier 2 technical assistance to users and support staff.
  • Assist with Disaster Recovery implementation and testing.
  • Assist the IT Manager in project definition, requirements documentation, and technical writing to support information systems business growth.
  • Provide after-hours support, including security & systems monitoring, on a rotating on-call basis.
  • Review requirements, specifications, and technical design documents
  • Identify, record, document thoroughly and track issues that arise.
  • Collaborate with teams to clarify requirements and plans for execution.
  • Complete all assigned tasks within the specifications and timelines provided.
  • Enhances organization reputation by accepting ownership for accomplishing tasks.
  • Monitor help desk issues, perform troubleshooting, and issue resolution.
Requirements

Education:

Bachelor's degree in computer science or information systems or relevant industry recognized experience/certifications is preferred.

Skills and Qualifications:
  • Experience with implementing and supporting a portfolio of business applications across an enterprise.
  • Experience with Microsoft Windows Active Directory and Azure Active Directory
  • Project management and customer service skills to facilitate the planning and implementation of information systems projects.
  • Extensive knowledge and hands on experience of the key technologies listed above.
  • Strong communication skills, both oral and written
  • Demonstrated experience in developing technical solutions both independently and in a team solving environment.
  • Certification in Microsoft technologies or any equivalent combination of training, certification, and/or experience which provides the required knowledge, skills, and abilities.
  • Excellent problem solving and analytical skills.
  • Experience working in a team-oriented, collaborative environment.
  • Highly self-motivated, self-directed, organized and detail oriented.
  • Disciplined and able to meet deadlines independently.
  • Ability to organize, handle multiple tasks at once and prioritize.
  • Adaptable to perform a variety of tasks, often changing tasks with little or no advance notice.
  • Ability to learn new technologies quickly and implement them successfully.
  • Ability to safely lift and carry as much as 50 pounds.
  • Ability to pass a pre-employment background check and drug screen.

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