Senior Client Advisor

Meet the team:

WHO IS ONEGROUP?

OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.

OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

OneGroups company culture sets us apart from the rest. Our core values, what we call The OneGroup Way consists of the following:

Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do.

Big Picture How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.

Acknowledgement Recognize others contributions, appreciate what others do and their strengths.

Transparency An environment that encourages open communication and feedback.

Bigger Purpose How do we become more than just an insurance company to our clients? We seek to enhance our clients businesses, support their mission and understand their challenges.

The Senior Client Advisor & Business Insurance Specialist manages a book of assigned Commercial Lines accounts, as well as marketing new and existing clients to prospective carriers to obtain competitive coverage and premiums. The job includes providing service to commercial clients and maintaining a high retention of customers. Client Advisor is responsible for detailed coverage analysis as well as consultation and coverage recommendations to clients. Build long-term relationships with clients, play a central role in introducing new insurance products, and maintain the suitability of existing insurance program.

WORK ENVIRONMENT: OneGroups work environment is designed to foster collaboration and engagement. Employees have opportunities for personal & professional development and to make a difference in their communities. We provide flexibility in a hybrid work schedule environment that blends at home and in office work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain good working relationships with clients.
• Introduce and promote new products through communication with clients.
• Increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible.
• Consult on the most effective coverage for a particular need.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Communicate with colleagues & carrier representatives to maintain knowledge of new and existing products and online quoting platforms.
• Prepare complete and accurate submissions to insurance carriers including narrative & loss analysis.
• Follow-up with Insurance Carriers to ensure they have adequate information to deliver a timely quote.
• Working with producers, obtain additional information from clients required for Insurance Carriers offering quotes.
• Check quotes against Agency Management System for accuracy of coverage.
• Review, update, input quoted data into company proposals.
• Bind coverage and update Agency Management System to reflect issuance instructions.
• Work within team, other departments and with Producer or Account Executive to discuss the execution of strategies.
• Participate in meetings with Carriers to obtain knowledge of markets
• Ensure compliance with procedures of OneGroup by keeping up to date with all changes.
• Negotiate with underwriters to amend policies where necessary in order to meet client demand.
• Working knowledge and competency in use of Agency Management System (Applied Epic), Microsoft Office, and other software as required by position.
• Technical proficiency with coverages and various types of insurance policies as appropriate.
• Participate in seminars and training for skill and knowledge development.
• Perform other duties as required.

Qualifications:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• High School Diploma

Professional Certifications/Licenses:

• Property/Casualty License Required
• Maintain Agent/Broker License through continuing education
• Earn or maintain CISR Designation

Experience/Skills:

• 5 years Insurance Experience Required
• Working knowledge of Agency Management Systems
  • Experience in the Applied Epic system is a plus but not required
• Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs
• Knowledge of Acord forms
• Self-motivated, ability to work independently and within a team
• Good organizational skills with the ability to manage multiple tasks efficiently
• Excellent oral and written communication and interpersonal skills
• An interest in meeting new people and relationship management skills
• Display trustworthiness, integrity, sincerity and discretion
• Good customer service skills
• A results-driven approach to meet core responsibilities and deadlines
• Attention to detail and accurate record keeping
• The ability to develop and deliver innovative ideas
• Excellent time management skills
• Must possess a valid drivers license and clean motor vehicle record

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.