Director of Training and Development

4 weeks ago

Baltimore, United States Education Affiliates Full time
Job Description

Position Summary:

The Director of Training and Development-Admissions, with the support of the Regional Director of Admissions, coordinates company-wide efforts in admissions training and training design and curriculum development The DTD helps to set the standards of admissions recruitment policies and quality while supporting the efforts of the admissions staff to achieve maximum effectiveness. He/she helps develop training platforms and policies for new and existing admissions staff. Directs, coordinates, and conducts training activities of Admissions Advisors.

Essential Duties and Responsibilities:

  • Administers, maintains, and updates the new hire admissions training for use throughout EA's schools and colleges
  • In collaboration with the VP of Admissions and Regional Director of Admissions develops and maintains scripts, outlines, and resources for use in training of all admissions personnel.
  • Ensures that faculty and staff clearly understand their responsibilities and duties.
  • Monitors admissions compliance through observations and mystery shops to provide training, coaching, or disciplinary action when needed.
  • Design new and emerging training materials.
  • Analyze new and innovative training strategies including technology-driven learning to increase admissions quality and effectiveness.
  • Ensure the training curriculum is in compliance with Institutional, Federal, State, and programmatic regulatory standards and guidelines.
  • Participates in activities related to the admissions process, including, but not limited to, providing the admissions team with updated information concerning educational offerings and the licensure, certification, and career aspects of industry areas.
  • Adheres to and supports school policies and procedures as referenced in the employee handbook, faculty handbook, and catalog.
  • Travels to campus locations as needed to provide training and implement strategic initiatives.
  • Performs other work-related duties and special projects as assigned.
  • Regular and reliable attendance.
Requirements

Skills/Competencies/Qualifications:
  • Documented expertise in operations and management of academic affairs and personnel as demonstrated by resume, references, transcripts, certifications, etc.
  • Excellent verbal, written, and computer skills including Microsoft Office Suite and Student Database Management System.
  • A minimum of 5 years experience in management of proprietary post-secondary school education, public school, or appropriate corporate training is required.
  • A High School Diploma or GED is required, Associate's or Bachelor's Degree is preferred. Certifications and licenses in appropriate areas of expertise may be required as per the specific requirements of regulatory agencies.

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