Patient Services Coordinator II
3 days ago
Description THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator Float opportunity We would love to talk to you about joining our team if you Thrive in a fast-paced, multifaceted public-engaging environment Want to work in a culture of “Trust, Respect and Pride” Are professional, positive, engaging, and personable Are adaptable and able to work with different teams Demonstrate professional verbal and written communication Move easily through multiple technical software platforms Have Front Desk Medical office experience Expectations The Patient Services Coordinator Float rotates regularly between several Rehab Services clinics in North Chicago Suburbs: Libertyville, Lake Bluff, Buffalo Grove, Bannockburn, and Highland Park. When a coverage need arises at any of these clinics, either planned or a call-off, the Patient Services Coordinator Float will provide that coverage until no longer needed and then resume their regular rotation. The Patient Services Coordinator Float position shall be required to cover opening, mid, and closing shifts Monday through Friday, as determined by the host clinic. NO WEEKENDS What you can expect from us A positive team environment with colleagues and managers committed to your success. Gain skills in multiple areas of Administrative Operations and Patient Care. Leadership Development pathways. Provide support for our communities with our philanthropic group - IBJI Cares. Career growth - as IBJI continues to grow, so do opportunities. Competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage. Job Summary The main focus of the Patient Services Coordinator Float is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services. Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience. Preparing paperwork to facilitate efficient operation and excellent customer service. Answering general inquiries. Appointment scheduling. Phone reception, patient triage, and escalation to appropriate staff. Registration/pre-registration procedures to include the review of patient demographics, insurance, and advising patients to provide any necessary documents. Check in/out procedures. Patient chart management. Collection/posting of patient responsibility payments (including copays and deductibles). Insurance verification and Referral management as required. Assist in training staff and mentoring new employees within the department. Maintains a clean and safe work environment. Other office duties as assigned. Requirements Education High school diploma or equivalent required. Associates degree preferred (healthcare concentration field a plus). Experience Minimum three years experience in customer service role required (medical office experience is a plus). Minimum 1 year in a patient services related role required. EHR experience with Epic experience preferred. Skills Knowledge in medical terminology preferred. Ability to handle highly confidential, sensitive, and non-routine information. Familiarity with scheduling and rearranging appointments. Possess good working knowledge of Microsoft Office and Windows-based computer applications. Insurance payer and eligibility knowledge. Must be a team player. Able to work in a fast-paced environment and have a flexible schedule as needed. Neat, professional appearance. Strong written and verbal communication skills. Results-oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities. Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor. Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people. This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve. #J-18808-Ljbffr
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Patient Services Coordinator II
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Patient Services Coordinator II
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