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Responsible for managing daily operations and pharmacy services by directly supporting pharmacy staff and infrastructure. Responsible for supporting patient care according to the laws and regulations governing pharmacists and the practice of pharmacy by the appropriate state and federal agencies.The Pharmacy Manager operates within the limits of pharmacy policy and procedures, and the regulations of the Board of Registration Pharmacy.When assigned to particular pharmacy service teams, may be responsible for supporting the prescribing medications under specific collaborative drug therapy management agreements (CDTM).The Pharmacy Manager will participate in determining short and long term goals for department evolution and maintenance. The Pharmacy Manager will provide guidance and leadership to the pharmacy staff.PRINCIPAL DUTIES AND RESPONSIBILITIES1.Leadershipa.Provide leadership, guidance and serve as a role model to those professionals under his/her supervisionb.Provide direction and guidance to pharmacist and ancillary support including technician staff in following policy and procedure, taking accountability and ownership of job responsibilities, and promoting professional behavior and attitudec.Schedule and assign staffd.Participate in on-call responsibility as assignede.Assist in recruitment, interviews, and training of new staff f.Responsible for staff development and performance evaluationg.Provide feedback to the pharmacy leadership regarding performance appraisal of other pharmacists, pharmacy technicians, pharmacy interns, physicians, medical residents, medical interns and medical assistants when appropriateh.Perform personnel management related tasks including hiring, discipline, payroll approval, counseling and terminationi.Takes lead as a subject matter expert in their areas of practice at the site and system level.j.Provide ideas and supporting information on capital equipment expenditures budgeting and expenditurek.Provide follow-up on safety reports as requestedl.Assist in inventory management and budget management where appropriatem.Routinely monitor Key Performance Indicators, identify opportunities for improvement, and collaborate with employees to achieve improvementn.Perform all other duties as needed for departmentalfunction2.Direct and Indirect Patient Care Servicesa.Supervise and direct the delivery of pharmacy services as assignedb.Supervise and verify the accuracy of all work completed by support personnel assigned to the areac.Responsible for the development, implementation, execution, and maintenance of departmental policies and procedured.Serve as a resource person regarding pharmacy policies to pharmacists, physicians, nurses and other hospital staff e.Staff patient care areas when required and appropriatei.Prepare, compound, and dispense medications to patients according to the laws and regulations of the Board of Registration in Pharmacy, Department of Public Health Food and Drug Administration, and other regulatory agencies when appropriate.ii.Interprets, clarifies and evaluates all medication and related laboratory orders for completeness and appropriateness. Communicates with physicians and nurses on medication order discrepancies, possible drug interactions or stability problems. Assures that all patient medication profiles contain the required medication information and clinical data necessary to monitor the patient's pharmacotherapy.iii.Provides prospective evaluation and monitoring of patient drug therapy. Recommend appropriate medication doses and adjustments as indicated by patient conditions. Identifies, documents, resolves, and works to prevent drug therapy related problems.iv.Participates in pharmacokinetic dose monitoring of selected medications and recommends dose adjustments and laboratory monitoring as required meeting patient needs in accordance with approved guidelines and protocols. v.Recommend drug related labs and interpret results when appropriate.vi.Provide drug information and consultation to patients, physicians, nurses and other health care professionals regarding appropriate drug therapy, including drug interactions, side effects, incompatibilities, allergies, medication order/prescription discrepancies, drug stability problems, and drug administration.vii.Identify, document, resolve, monitor, and prevent drug therapy related problems, including contraindications, duplications of therapy, and drug interactions.viii.Monitors drug therapy to prevent contraindications, duplicate therapy, drug interactions and allergic reactions. Reports and documents all adverse drug reactions to pharmacy leadership and appropriate hospital committees.ix.Collaborate with pharmacy team and key stakeholders to manage drug shortagef.Oversight of retail, ambulatory clinic, and sterile compounding services (as needed for applicable site), including navigating safety, clinical, and regulatory parameters.g.Works closely with the Director of Ambulatory Pharmacy and other managers in the ambulatory service spaceh.Works in collaboration with pharmacy and providers to develop and maintain procedures and implement projects to optimize patient carei.Continues maintenance and growth of the inpatient discharge medication programj.Provides strategic vision to potential areas of clinical and financial growth k. Assists and contributes to the orientation and training of new personnel as assigned.l. Supervises and verifies the accuracy of all work completed by supportive personnel assigned to the area. This includes providing feedback on the annual performance appraisal for support personnel, including Pharmacy students.m.Collaborates with other similar MGB outpatient sites on network-wide projects, as applicable. n.Oversight of outpatient pharmacy immunization serviceo.Oversight of outpatient pharmacy electronic dispensing and inventory systemp.Adheres to safety requirements in the handling and preparation of chemotherapy and other hazardous agents according to current guidelines (USP 797, ASHP, NIOSH), as applicable.q.Support research-related patient care and drug therapy by collaborating with IDS and study team when appropriate.r.Oversight of controlled substances diversion monitoring including review and resolution of discrepancies, audits, targeted reviews and trending analyses.3.Quality and Safetya.Maintain expertise in the departmental policies and procedures.b.Follow all policies, procedures, laws, and regulations set forth by the Board of Pharmacy and all other applicable regulatory agencies.c.Ensure compliance with target drug programs, formulary management, medication management initiatives, and adverse drug event monitoring programs.d.Document and report clinical interventions, medication errors, adverse drug events. e.Actively participates in the development and performance of drug use evaluations and other drug therapy monitoring initiatives.f.Maintains skill and competency level to comply with departmental and hospital quality assurance standards.g.Leads and participates in department quality improvement efforts.4.Education, Training, and Professional Developmenta.Attend and participate in departmental and change of shift staff meetings, M&M rounds, staff development and continuing education activities where appropriate.b.Attend, participate in, and conduct continuing education programs and conferences to keep current with developments in the profession.c.Maintain pharmaceutical care expertise through membership and participation in professional organizations, continuing education, and contributing to peer-reviewed literature. d.Assist and contribute to the orientation and training of new personnel as assigned.e.Serves as a preceptor for pharmacy interns and externs with the Massachusetts Board of Registration in Pharmacy in accordance with 247 CMR 8.01(16) where appropriate.f.Serves as a preceptor for pharmacist resident and fellows where appropriateg.Leads and Participates in the training of medical, nursing and allied health professionals where appropriate.5.Use of Technology and Automationa.Utilize and support area-specific technology, including, but not limited to, robotics, automation, software, equipment, refrigeration, temperature monitoring, and information systems.b.Troubleshoot and mitigate short-term issues related to the area specific technology.c.Evaluate new products and technology and make appropriate recommendations regarding their use.SKILLS AND ABILITIES REQUIRED1.Must have exceptional oral and interpersonal communication skills, to communicate effectively with members of other healthcare disciplines, and other Pharmacy staff.2.Must be able to plan and coordinate the activities pharmacy staff in accordance with Policy and Procedures.3.Must be able to properly motivate and supervise support personnel.4.Priorities and organizes work while under stress and with time constraints.Must pay attention to detail virtually 100% of work time, and have critical thinking and decision-making skills.5.Must be able to set and change priorities, and accept additional responsibility as needed.6.Must be able to respond positively to new approaches and changes in the work environment.7.Evaluates medical information and retrieves biomedical literature using appropriate search strategies and interprets biomedical literature with regard to study design, methodology, statistical analysis, significance of reported data, and conclusions. 8.Must have extensive knowledge and ability in all areas of the department including: IV Admixtures, Drug Information, Ambulatory, Manufacturing, and Drug Distribution.9.Must be able to train new employees.10.Must be capable to assume the responsibility for coordinating pharmacy services on an assigned shift.11.The individual in this position must demonstrate appropriate knowledge of principles of growth and development over the life span of the neonate, adolescent, adult, and geriatric patient. In addition, they must possess the ability to assess patient data relative to age specific needs and provide care as described in the department's policies/procedures.12.Must have advanced knowledge of Pharmacotherapy.13. Ability to work collaboratively as a member of the patient care team14. Current Basic Life Support (BLS) certification (preferred) 15. Current Immunization Certification (preferred)Qualifications1.Must have a Bachelor of Science degree in Pharmacy or Doctor of Pharmacy from an accredited college of pharmacy.Must be eligible for licensure to practice pharmacy in the Commonwealth of Massachusetts.a.Post graduate residency/fellowship training is preferred.b.Board Certification by examination in a specialty is preferredc.A masters degree in health administration, public health, business administration, or other relevant discipline is preferred.2.Must have at least 2 years of practice experience in acute care pharmacy environment3.Must complete 20 continuing education credits per year to maintain license4.Upon department orientation, and annually thereafter, must complete:a.Institutional level competency assessments:i.OSHA/Fire safetyii.Patient and Workplace Safetyiii.National Patient Safety Goaliv.Infection controlv.HIPPAvi.Hand Hygieneb.Pharmacy Department competency assessments are based upon areas of staffing and may include:i.Process-specific skillii.Clinical skilliii.Population/age specific Pharmacotherapyiv.Sterile Products Preparationv.Aseptic Techniquevi.Emergency response/Code training5.Must have a Massachusetts Controlled Substance Registration license, National Provider Index number, and a Drug Enforcement Administration Registration number, if applicable.EEO StatementBrigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
