Implementation Manager

2 weeks ago

Tampa, United States Shields at Home Full time

We are a new healthcare at home company focused on improving the healthcare experience for all stakeholders by enabling health systems to establish Hospital at Home programs and treat patients beyond the four walls of a hospital. By leveraging telehealth, rapid response delivery, in-person visits, and other services, Hospital at Home programs allow health systems to divert patients from hospital emergency departments and provide the same level of care from the comfort of a patient's home. We launched a Hospital at Home program in partnership with a major health system and are in discussion with several other systems that are interested in replicating this model in the near-term. This venture is backed by Shields Health Innovations, which seeks to build innovative and impactful healthcare companies with a focus on sustainability through healthcare partnerships. Founded by Jack Shields, a 40+ year healthcare entrepreneur who has both invested in and operated businesses across the healthcare ecosystem nationally, Shields Health Innovations was launched in 2021 with a mission to create the best healthcare businesses for patients.

Job Purpose:

Our Implementation Team is responsible for turning signed contracts with hospital partners into fully operational, high-functioning hospital at home programs. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes building strong and trusting relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with one or more applicable vendors, connecting the hospital site to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program, and many other activities. The Manager of Implementation is responsible for all efforts related to the company's implementation efforts with hospital partners. This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling are helpful. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, typically working 4-5 days per week on-site.

Job Duties:

  • Plan, lead, and manage all aspects of complex hospital at home implementation projects and other assignments
  • Effectively and efficiently manage project activities of multiple simultaneous projects and/or implementations.
  • Manage to and report on various project budgets and timelines.
  • Provide input on strategic and tactical planning and high-level staffing plans.
  • Manage project scope, budget, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change relative to the agreed scope
  • Work directly with the client project management team throughout all project phases
  • Proactively identify significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
  • Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail. Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates
  • Develop and mentor project team members.
  • Build rapport and trust with key stakeholders throughout the organization by establishing yourself as a strategic and value-added business partner.
  • Protect organization's value by keeping information confidential.
  • Enhance job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Other duties as assigned
Experience/ Education:
  • Bachelor's Degree
  • 5+ years of experience with project management and account management in healthcare industry, ideally involving hospitals, hospital software, hospital at home, and or home health (or equivalent experience)
  • Wide base of knowledge spanning at least some of the following areas: finance, managed care/payors, revenue cycle, pharmaceuticals, operations, information technology, databases electronic medical records, HR, training, marketing, hospital clinics, and physician practices
  • Ability to facilitate in-person and via phone with a high level of learning effectiveness and satisfaction by participants
  • Ability to lead and influence directly and indirectly.
  • Strong problem-solving skills and recognized as being resourceful and innovative.
  • Ability to negotiate and reach compromise, especially in multi-party situations
  • Outstanding interpersonal, written, and oral communication skills and excellent time management skills
  • Ability to effectively communicate and build relationships with all levels of a hospital system, from the C-suite to clinical leaders to managers to nurses to staff
  • Proven track record of success in managing multiple projects/multiple presentation deadlines simultaneously
  • Detail-oriented, independent, and able to adjust to changing priorities.
  • Capacity to quickly learn details of hospital at home operations from internal experts
  • Ability to work collaboratively on a team in a fast-paced, technical environment
  • Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
  • Willingness to routinely travel 4 days per week, typically to multiple cities each week, with a schedule that may vary from week to week

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