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Senior Production Support Engineer

1 month ago


Boerne, United States Advisors Asset Management Full time

The Production Support Engineer is focused on the support and performance of AAM production systems and applications, serving as the frontline defense for the more technical aspects of ensuring that software products operate seamlessly and efficiently in AAM’s Production environment. Their expertise lies in troubleshooting, resolving issues, and implementing strategies to mitigate future disruptions, thereby safeguarding the user experience and the integrity of the business operations. Serving as a bridge between the Software Development teams and IT operations, this position will play a crucial role in minimizing downtime and enhancing system reliability. ESSENTIAL RESPONSIBILITIES : Monitoring applications and systems in production to detect and resolve issues promptly Responding to and troubleshooting tickets, incidents, and outages to ensure minimal disruption to services. Collaborating with development teams to manage code deployments, software updates, and fixes Reviewing and improving documentation for support procedures, system configurations, and incident resolutions Implementing automation tools to streamline operations and reduce the frequency of errors Conducting root cause analysis for production errors and developing long-term solutions to prevent recurrence Supporting the Strategic Partnership Groups efforts to work with technical teams at broker dealers to ensure smooth onboarding and ongoing support Ensuring compliance with service level agreements (SLAs) and managing escalation processes when necessary Participating in the change management process to evaluate the potential impact of new releases on production Providing on-call support for critical issues outside of normal business hours, as required Working with cross-functional teams to improve product quality through feedback and detailed issue analysis Managing and maintaining production support tools, scripts, and databases to ensure optimal performance Assisting with capacity planning, performance tuning, and system optimization to ensure system health and scalability Load and/or extract data as required by Production System applications and processes. Troubleshoot and resolve any issues encountered Develop ad-hoc reports required QUALIFICATIONS : Knowledge of database design and theories Familiarity with database management best practices Knowledge of IT security best practices Good understanding of how data is organized within a relational database (schemas), inclusive of logical constraints such as table names, fields, data types and the relationship between these entities Strong knowledge of database queries and structure languages, such as SQL or SQL/PSM Experience with Microsoft SQL Server installation, administration and maintenance and SQL query performance tuning is a plus Strong ownership mentality with a focus on customer satisfaction Experience with working with Development, Database, and Infrastructure teams Excellent attention to detail Strong problem-solving and critical thinking abilities Ability to explain complex ideas in simple terms Good multitasking abilities EDUCATION and/or EXPERIENCE : 8+ years experience in a senior production support capacity Experience in the Financial Systems or Industries preferred Degree and/or certifications in Computer Science, Information Technology, or equivalent work experience Established in 1979, AAM has become a highly respected financial force providing complete portfolio solutions tailored to the individual needs of financial professionals. Our results-oriented advisor-centric service model and industry experience differentiates us from the competition by adding real value to your financial services business. For over 45 years, AAM has been a trusted resource for financial advisors and broker/dealers. The firm offers access to alternatives, exchange-traded funds, the fixed income markets, managed accounts, mutual funds, structured products, and unit investment trusts. AAM is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. AAM is a SEC registered investment advisor and member FINRA/SIPC. In 2023, AAM facilitated over $36 billion in combined sales and investments through 16,700 financial professionals industry-wide who accessed AAM’s investment solutions platform. Of the $36 billion, approximately $9 billion were Exchange-Traded Fund (ETF), Managed Account (SMA), Mutual Fund, and Unit Investment Trust (UIT) assets, while $27 billion was in Fixed Income securities, including bonds and Structured Products. AAM is a broker/dealer, member FINRA/SIPC and SEC registered investment advisor. For more information, visitwww.aamlive.com . Advisors Asset Management is an Equal Opportunity Employer and a participant in E-Verify. #J-18808-Ljbffr