Network Technician

3 weeks ago


Santa Barbara, United States Impulse Full time
Description

We are looking for a qualified Network Technician to join our company in the Santa Barbara County region. Please note that those who are not located in the area should not apply. This is a full-time role in the office. The ideal candidate should know layer 1 and IP routing and switching well and be excited to gain more knowledge about fiber in both corporate and communication environments.

Responsibilities

SUMMARY: Performs customer installations

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Manage tickets and tasks in the 'Service Implementation' queue in our internal ticketing system
•Perform pre-installation site evaluation
•Document all site evaluation information in the corresponding ticket
•Configure Hardware prior to installation and have it reviewed by Network Engineering. Apply asset tags Document all relevant hardware configuration information in the customer database
•Install hardware at the customer premise
•Provide preliminary training on Pulse Fiber service, SFP's approved Adtran, and Juniper CPEs. Work through hardware integration into the customer LAN
•Setup internal monitoring of all circuits and equipment
•Procure monthly, quarterly, and yearly Jeep maintenance
•Regular and predictable on-site attendance is a requirement to perform essential functions of this position

Qualifications

•Experience with cabling, fiber, and punch-down blocks
•Networking certifications are a plus
•Network equipment configuration a plus
•Educational requirements include a high school diploma or equivalent GED certification
•Exhibits strong leadership and customer service skills
•Must have excellent time management and organizational skills
•Proven customer service experience with a strong guest-focused mentality
•Food service industry experience is required
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