Desktop Support Technician

3 weeks ago


Santa Monica, United States 1872 Consulting Full time
Desktop Support Technician: 3-6 month contract
Los Angeles, CA - onsite 5 days/week

Summary
This position will operate in a professional services environment, where we're looking for a Desktop Support Technician to provide white glove customer service. This individual will work with the Service Desk to resolve escalated tickets for technical issues that need to be resolved in person. Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support.

What you'll be doing
  • Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements
  • Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.
  • Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Service Desk.
  • Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Service Desk
  • Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
  • Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
  • Work in conjunction with Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
  • Configure, deploy, and support company issued mobile devices
  • Coordinate disposal of all IT Endpoint related equipment
  • Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting
  • Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures
  • Maintenance and advancement of desktop management services including remote control, software distribution, asset management, and virus protection services

Skills we're seeking
  • 3+ years of experience with Desktop Support, or similar technical support roles
  • Strong experience supporting Microsoft technology such as Windows 7/8/10, Windows Server, Active Directory, Exchange, Office 365, MS Office, Teams, etc.
  • Experience supporting mobile devices, both iPhone and Android

Nice to haves
  • Bachelor's Degree, preferably in an IT related field
  • Mobile device management and iPhone
  • Encryption (i.e. BitLocker) and VPN client
  • Networking experience


  • Santa Maria, United States MSRCosmos Full time

    Requisition Title: Desktop Support Technician II Location: Onsite: Santa Maria, CA Will cover the San Luis Obispo area. Currently no sites in San Luis Obispo for contractor to report to, but they would report to the Santa Maria office Will be required to travel to PSC locations in the San Luis Obispo area JD: Need resource who can - configure, install...


  • Santa Barbara, United States Randstad Full time

    desktop support technician. santa barbara , california posted march 13, 2024 job details summary $24.69 - $24.70 per hour temp to perm no requirements category computer and mathematical occupations reference1045339 job details job summary: Randstad digital has a 3 month contract opportunity for a Level 1 Desktop/Device Tech in Santa Barbara, CA....


  • Santa Barbara, California, United States Randstad USA Full time

    job summary: Randstad digital has a 3 month contract opportunity for a Level 1 Desktop/Device Tech in Santa Barbara, CA. This position will support sites located throughout the Santa Barbara area. Entry level candidates with any technical education or certifications are encouraged to apply Job Description Assists with providing problem resolution,...


  • Santa Clarita, United States ConsultNet Technology Services and Solutions Full time

    IT Support TechnicianValencia, CA- 100% onsiteDirect Hire$22- $26 an hourImmediate hire. Will be responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems. Will handle dispatch of tickets through proper categorization and queuing of requests....


  • Santa Clara, United States Diverse Lynx Full time

    Job Title: Desktop Support Engineer Location: Onsite Day 1 - Santa Clara, CA Duration: Contract Job Description What are the top 3 skills required for this role? 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support. 2. AV Support - Conference room & Collaboration Tools support 3....


  • Santa Monica, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionJob Title: Service Desk TechnicianLocation: Santa Monica, CA, (5 days work from office)Duration: 1 YEAR Job Description:Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·Apply policies to situations with minimal Supervision...

  • Desktop Support

    20 hours ago


    Santa Monica, California, United States Cognizant Full time

    Job title COGNIZANT IS LOOKING FOR Deskside Support Engineer Experience 3-5 years Job Location Santa Monica - CA Roles & ResponsibilitiesDiagnose end-user system failures and implement repair solutions Fix network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix...

  • Desktop Support

    19 hours ago


    Santa Monica, California, United States Cognizant Technology Solutions Full time

    Job titleCOGNIZANT IS LOOKING FOR Deskside Support EngineerExperience3-5 yearsJob LocationSanta Monica - CARoles & ResponsibilitiesDiagnose end-user system failures and implement repair solutions Fix network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including...


  • Santa Barbara, United States Wise Men Consultants Full time

    Job Title: Systems Admin/ Desktop SupportLocation: Santa Barbara, CA (Onsite)Duration: Fulltime/PermanentAdditional notes: Local Candidates ONLY Windows 365Desktop/Office support a go getter type personalitySupport Network/phone systemsRack servers, load software, troubleshoot problemsSupport mobile phones


  • Santa Monica, United States Rufca Recruiting Full time

    We currently have a great opportunity for an IT Support Specialist for our Los Angeles office. This position will be responsible for providing high quality support services to the end user experience as it relates to the firm’s technology systems, policies and overall IT strategy. Specific IT Support Specialist day-to-day responsibilities include: ...


  • Santa Clara, United States Alchemy Software Solutions LLC Full time

    Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on developing long-term connections with both clients and candidates, our goal is to provide a smooth recruitment process that corresponds with your needs and beliefs. Role: Senior Desktop...


  • Santa Clara, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Alchemy Software Solutions LLC, is seeking the following. Apply via Dice today! Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on...


  • Santa Clara, United States Biomerics Full time

    Job Type Full-time Description Company Overview Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on...


  • Santa Clara, United States Biomerics Full time

    Job Type Full-timeDescriptionCompany Overview Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation...

  • Executive Support

    1 week ago


    Santa Clara, United States Tech Mahindra (Americas) Inc. Full time

    Title- Executive Support (desktop/laptop)Location- SANTA CLARA, TX (USA) (Day1 Onsite).Type- FTE Mandatory Skills/JD: Install hardware and peripheral components like disk drives, printers, keyboards, and monitors. Load software packages such as operating systems and office applications. Customize and adapt current programs to satisfy Applied users needs....


  • Santa Fe, United States Christus Health Full time

    DescriptionPOSITION SUMMARY: Primarily responsible for the implementation, deployment, & management of enterprise-wide application software while maintaining device license compliance and security standards. Responsible for the advanced support and operation of infrastructure platforms and associated applications such as Anti-Virus, Power Management, Device...

  • IT Support Technician

    4 weeks ago


    Santa Barbara, United States Sonatech Full time

    Job DescriptionJob DescriptionSonatech, LLC is a premier undersea acoustics engineering and manufacturing company. With a focus on supplying advanced Sonar solutions for the US Navy, our technical expertise, customized design capabilities and diverse manufacturing abilities have led to the deployment of Sonatech products on virtually every class of...

  • IT Support Technician

    4 weeks ago


    Santa Barbara, United States Sonatech Full time

    Sonatech, LLC is a premier undersea acoustics engineering and manufacturing company. With a focus on supplying advanced Sonar solutions for the US Navy, our technical expertise, customized design capabilities and diverse manufacturing abilities have led to the deployment of Sonatech products on virtually every class of underwater Navy system currently in...


  • Santa Clara, United States K-Tek Resourcing LLC Full time

    Role - Desktop Mac Support Engineer Location with Zip Code - Santa Clara 95051 (Day 1 Onsite) Rate: US$30-35 Mandatory Skills - Windows/Mac/ Linux Job Description A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance,...


  • Santa fe, United States Christus Health Full time

    DescriptionPOSITION SUMMARY: Primarily responsible for the implementation, deployment, & management of enterprise-wide application software while maintaining device license compliance and security standards. Responsible for the advanced support and operation of infrastructure platforms and associated applications such as Anti-Virus, Power Management, Device...