Front Desk Supervisor at Bear Creek Lodge

Job Description

Job Description Position Summary:

This position is responsible for managing the front desk operations of Bear Creek Lodge, including guest check-ins, guest relations, and problem resolution, to foster a welcoming hotel environment that exceeds guest expectations. The Front Desk Supervisor participates in recruiting, training, scheduling, and supervising Guest Service Associates, Housemen, and Driver/Bellman positions.

Supervisor Responsibilities: Acts as Manager on Duty in the absence of the General Manager. Coordinates and oversees the day-to-day workflow of staff in the department. Ensure employees are adequately trained to provide outstanding customer service and uphold Alpine Lodging's employee code of conduct. Assists the General Manager with employment actions, including hiring, training, discipline, and termination of employees per company policy.

Duties/Responsibilities: Coordinate staff schedules according to business levels and solve scheduling conflicts, with the flexibility to cover shifts. Professionally respond to and resolve guest service requests, complaints, property issues, and special requests. Responsible for directing unit inspections for arrivals and coordinating room conditions with housekeeping and laundry departments. Coordinate with maintenance staff and outside vendors on property unit repairs. Responsible for maintaining the inventory and ordering office supplies and coffee bar supplies. Knowledge of the property, including, but not limited to, basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats. Responsible for maintaining a clean and neat front desk and lobby area. Exhibit strong knowledge of Telluride and the surrounding area to promote additional activities and services. Assist with front desk duties, including guest relations and check-in/out process, and accurately handle cash and credit card payments. Performs other related duties as assigned. Education and Experience: EDUCATION: 4-year degree or equivalent experience EXPERIENCE: At least 3- years of customer service experience REQUIRED SKILLS: Must be proficient in MS Office PREFERRED SKILLS: Top-level custom service, excellent communication skills, politeness, confidence, patience, high level of attention to detail, ability to multitask, and knowledge of property management software. PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs, use a step ladder, and regularly

lift/carry/push/pull

40 pounds.

Benefits: Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, and a ski pass.

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