Front Desk Supervisor at Bear Creek Lodge

2 weeks ago

Telluride, United States Alpine Lodging Telluride Full time
Job DescriptionJob Description
Position Summary: This position is responsible for managing the front desk operations of Bear Creek Lodge, including guest check-ins, guest relations, and problem resolution, to foster a welcoming hotel environment that exceeds guest expectations. The Front Desk Supervisor participates in recruiting, training, scheduling, and supervising Guest Service Associates, Housemen, and Driver/Bellman positions.

Supervisor Responsibilities:
  • Acts as Manager on Duty in the absence of the General Manager.
  • Coordinates and oversees the day-to-day workflow of staff in the department.
  • Ensure employees are adequately trained to provide outstanding customer service and uphold Alpine Lodging's employee code of conduct.
  • Assists the General Manager with employment actions, including hiring, training, discipline, and termination of employees per company policy.

Duties/Responsibilities:
  • Coordinate staff schedules according to business levels and solve scheduling conflicts, with the flexibility to cover shifts.
  • Professionally respond to and resolve guest service requests, complaints, property issues, and special requests.
  • Responsible for directing unit inspections for arrivals and coordinating room conditions with housekeeping and laundry departments.
  • Coordinate with maintenance staff and outside vendors on property unit repairs.
  • Responsible for maintaining the inventory and ordering office supplies and coffee bar supplies.
  • Knowledge of the property, including, but not limited to, basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats.
  • Responsible for maintaining a clean and neat front desk and lobby area.
  • Exhibit strong knowledge of Telluride and the surrounding area to promote additional activities and services.
  • Assist with front desk duties, including guest relations and check-in/out process, and accurately handle cash and credit card payments.
  • Performs other related duties as assigned.
Education and Experience:
  • EDUCATION: 4-year degree or equivalent experience
  • EXPERIENCE: At least 3- years of customer service experience
  • REQUIRED SKILLS: Must be proficient in MS Office
  • PREFERRED SKILLS: Top-level custom service, excellent communication skills, politeness, confidence, patience, high level of attention to detail, ability to multitask, and knowledge of property management software.
  • PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs, use a step ladder, and regularly lift/carry/push/pull 40 pounds.

Benefits:
Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, and a ski pass.

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