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Service Desk Support Analyst II

1 month ago

Neenah, United States Michels Full time

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, your key responsibilities will be to be the first point of contact for company-wide IT support and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.

Why Michels?

  • We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
  • Our steady, strategic growth revolves around a commitment to quality
  • We are family owned and operated
  • We invest an average of $5,000 per employee on training each year
  • We reward hard work and dedication with limitless opportunities
  • We believe it is everyone's responsibility to promote safety, regardless of job titles.
  • We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan.Depending on your positions and location you may participate in a different benefit plan.
Why you?
  • You thrive in fast-paced environments under tight deadlines
  • You relish new challenges and evolving technology
  • You enjoy collaborating and communicating with your teammates
  • You like to know your efforts are noticed and appreciated
  • You deliver exemplary customer service through interactions with others
  • You are adaptable to varying expectations and requirements
What it takes:
  • Associate's degree, 4-7 years of relevant experience, or an equivalent combination
  • Competent with Windows Operating Systems and Apple technologies
  • Experience with Active Directory
  • Experience with Microsoft Office Suite
  • Experience with call center tracking tools (Desired)
  • Experience supporting application software solutions(Desired)
  • Familiar with network technologies(Desired)
  • Dell Certification (Desired)
  • A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

AA/EOE/M/W/Vet/Disability

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