Seasonal Bilingual Customer Care Agent

3 weeks ago

Provo, United States Hawx Services, LLC Full time

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence-a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit-and reward-people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The responsibilities of a Customer Care Representative is to help customers by ensuring excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction. This position takes on average 40 -100 calls per day depending on the time of year and season.

If you are looking to grow in your career and leave an impact on an amazing industry focused on protecting people and public health, please apply today

Pay

  • $15 - 17 hour - Will vary depending on experience and availability
Duties
  • Provide written and verbal communications to our customers in a manner that demonstrates our culture of caring.
  • Take ownership of customer cases to full resolution, communicating efficiently with internal departments when needed.
  • Continuously learn and improve product knowledge
  • Managing customer expectations effectively, and solving issues related to fulfillment and order inaccuracy
  • Perform other duties and assignments as requested.
Requirements and Experience
  • Must be Bilingual - in English and Spanish
  • Previous customer service experience
  • Ability to empathize with customers
  • Team player
  • Must have a minimum bandwidth of 100 MBPS
  • Have ethernet internet connection
  • Must be able to maintain a quiet work environment

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