Customer Experience Specialist

3 weeks ago

Provo, United States Serenity Healthcare, LLC Full time
Customer Experience Specialist
Onsite - Provo, UT

Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Experience Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.
Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits
  • Accelerated healthcare career growth - rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
  • Access to corporate onsite gym, game room and other amenities
  • Open to full or part time
Responsibilities
  • Connecting with patients via phone
  • Help solve problems and educate patients about TMS and Ketamine
  • Coordinate with clinics for patient care
  • Other relevant duties as needed.
Qualifications
  • High School Diploma/ GED.
  • Strong customer service mindset.
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us
  • About Serenity Healthcare
  • Serenity's Provided Services
  • Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]

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