Resort Guest Experience Manager

2 weeks ago

Hilton Head Island, United States RMC Resort Management Full time
RMC Resort Management is currently hiring for 1 full-time Resort Guest Experience Manager to lead a small team and ensure that our guests receive excellent customer service in the Hilton Head Island, SC area. This hospitality management position earns a competitive salary of $40,000 a year.

In addition to competitive pay and our supportive culture, we offer this hospitality management position the following benefits:
  • Medical
  • Dental
  • Retirement
  • Paid time off (PTO)
  • Full-family telemedicine plan
  • Family travel discounts
  • Opportunity to grow with our company
  • A 401(k) with company match
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy Just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

This hospitality management position typically works from 8 am - 5 pm, with two shift options on Saturdays. Days off generally fall on weekdays; weekend shifts are required.

As a Resort Guest Experience Manager, you have the important job of ensuring our guests have a wonderful time while visiting Hilton Head Island. You begin providing exceptional customer service long before each guest arrives, booking reservations and reaching out to clients prior to check-in. Whether you're communicating over the phone or via email, you're friendly and helpful, setting the tone for a great customer experience.

When guests arrive, you supervise the check-in process. As someone who is familiar with Beaufort County, you're a great resource for visitors who are curious about local events, activities, and restaurants. You ensure that guests know they can count on you to investigate and quickly resolve any issues that arise during their stay. You've established a good rapport with our vendors and maintenance team, and they find you pleasant to work with as you create and follow up on work orders.

You're proud to supervise a small team of amazing associates. They look to you for leadership and mentorship, and you set an admirable example of professionalism, integrity, and excellent customer service. Level-headed and flexible, you easily adapt to whatever challenges or adventures the day may bring. You love welcoming visitors to our beautiful island, and you feel great knowing that you helped make their vacation memorable through your exceptional hospitality management

ABOUT RMC RESORT MANAGEMENT

We are a leading resort management and vacation rental company. Our experienced, hands-on team works with property owners or resorts who are looking for property management services and provides a comprehensive package that delivers unsurpassed performance. We embrace technology, but most importantly we value our partnerships with owners, resorts, and vacationing guests. We strive to create synergistic relationships with our clients as well as the communities where we do business.

In order to provide an outstanding vacation experience on Hilton Head Island, we employ creative and visionary people. We offer our employees diverse opportunities for career advancement and growth. In addition, we provide generous benefits and a number of incentives to let our team know how much we appreciate their contributions to our company and our guests.

OUR IDEAL RESORT GUEST EXPERIENCE MANAGER
  • Adaptable - stays positive and professional even in the face of changing needs
  • Personable - exudes a warm personality and has a knack for connecting people
  • Skilled leader - inspires team members and motivates them to provide amazing customer service
If this sounds like you, keep reading

REQUIREMENTS FOR A RESORT GUEST EXPERIENCE MANAGER
  • 3+ years of experience in a supervisory role
  • 3+ years of customer service experience and/or experience in the hospitality industry
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Teams, and Excel
  • Able to work full-time in Hilton Head, SC

Experience working with a hotel or vacation rental company would be a big plus Residency in Beaufort County is preferred, but we will consider all qualified candidates. If you meet the above requirements, we need you in our hospitality management. Apply today to join our team as a Resort Guest Experience Manager

Location: 29928

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