Member Service Representative I

6 days ago

San Dimas, United States Christian Community Credit Union Full time

Are you a customer service banking professional looking to make a real difference in people's lives? Join us at Christian Community Credit Union in San Dimas, CA as a Full Time Call Center / Customer Service Representative I. Excitingly, in this role, you'll have the opportunity to provide exceptional customer service to our members, assisting them with their banking needs and cross-selling relevant products to enhance their financial well-being.

You will be the voice of CCCU, embodying our core values of empathy, excellence, and integrity in every interaction. The pay for this position ranges from $20 to $21 per hour, based on experience. Join us and be a part of a team that is dedicated to excellent customer service and growing together. Our benefits package includes Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Equipment Stipend, Paid Holidays, Employee Events, and Community Outreach Opportunities.

Christian Community Credit Union: Our Story
CCCU is faith-based banking, reimagined Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence's top 100 U.S. credit union list for stability, health & growth.

Are you excited about this Customer Service / Call Center Representative job?
As a Customer Service / Call Center Representative at Christian Community Credit Union, you'll take a proactive approach to educate members about our diverse products and services. Utilizing your product knowledge and rapport-building skills, you will effectively communicate the benefits of various account types, guiding members to select the most suitable options for their needs. Your role will involve delivering outstanding customer service and member experiences through multiple channels, including phone, email, chat, and SMS, ensuring that every interaction meets or exceeds expectations. Additionally, you will assist members with both monetary and non-monetary transactions, inquiries, and problem-solving, while enhancing our organization's reputation by taking ownership of unique requests and challenges. Join us in making a positive impact on our members' financial journeys

Does this sound like you?
To thrive as a Customer Service / Call Center Representative at Christian Community Credit Union, you will need a diverse set of skills and experience. A high school diploma or equivalent is required, along with a minimum of one year in a customer service role within a banking or credit union environment. Demonstrated cross-selling experience is essential, and familiarity with word processing and spreadsheet software, particularly Word and Excel, will be beneficial. Experience dealing with the public in a call center environment, and bilingual skills in English & Spanish, are preferred.

Your capability to perform under pressure in a fast-paced environment will be crucial. Excellent telephone techniques, along with strong verbal and written communication skills, will help you build rapport with members, while a good math aptitude and typing speed of 35 words per minute will support your success in processing transactions efficiently.

Knowledge and skills required for the position are:

  • High school diploma or equivalent required
  • Minimum one year of experience working in a customer service position for a bank/credit union required
  • Cross-selling experience required
  • Minimum one year of experience dealing with the public in a call center environment preferred
  • Knowledge of word processing (Word preferred) and spreadsheets (Excel preferred)
  • Bilingual skills (English/Spanish) preferred
  • Knowledge of accounting principles preferred

Connect with our team today
If you think this role will suit your needs, great Applying is easy. We're excited to meet you

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