Member Service Representative I

6 days ago

San Dimas, United States Christian Community Credit Union Full time

Join our dynamic team at Christian Community Credit Union as a Full-Time Customer Service/Call Center Representative I, where you can work remotely from the comfort of your home in AZ, CO, IL, or TX This exciting opportunity allows you to immerse yourself in the banking industry while making a meaningful impact on our members' lives. You'll be empowered to solve problems, provide empathetic support, and deliver excellence while enjoying a flexible work environment. With a competitive pay range of $20 to $21 per hour, based on experience, you'll not only bring your skills to a passionate team but also enjoy the freedom of a remote lifestyle.

Your voice will contribute to a customer-centric culture where your dedication is valued and celebrated. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Be part of a vibrant organization where we believe that our success begins with our employees. Apply now and take the next step in your career

Christian Community Credit Union: Our Story
CCCU is faith-based banking, reimagined Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence's top 100 U.S. credit union list for stability, health & growth.

What's your day like?
As a Customer Service/Call Center Representative at Christian Community Credit Union, you'll play a vital role in proactively educating members about our diverse banking products and services. Utilizing your product knowledge and rapport-building skills, you will effectively communicate how various account types can benefit our members, guiding them in selecting the most suitable options for their unique needs. Your commitment to delivering an outstanding member experience will shine through as you assist with monetary and non-monetary transactions, inquiries, and problem-solving via phone, email, chat, and SMS. By accepting ownership of new and diverse requests, you will contribute to a customer-centric culture that prioritizes empathy and excellence in every interaction.

What you need to be successful
To excel as a Customer Service/Call Center Representative at Christian Community Credit Union, a robust set of skills and experiences is essential. A high school diploma or equivalent is required, along with a minimum of one year of experience in a customer service role within a bank or credit union. Cross-selling experience is crucial, as you will be guiding members in selecting the right products and services.

Familiarity with word processing tools like Word and spreadsheets such as Excel is necessary for efficient documentation and reporting. Bilingual skills in English and Spanish are preferred, enabling you to communicate with a broader member base. Call center experience is preferred and will further enhance your ability to assist members. The ability to thrive under pressure in a fast-paced call center environment, combined with excellent telephone techniques, verbal and written communication skills, and a good math aptitude with typing speed of 35 wpm, will set you up for success in this role.

Knowledge and skills required for the position are:

  • High school diploma or equivalent required
  • Minimum one year of experience working in a customer service position for a bank/credit union required
  • Cross-selling experience required
  • Minimum one year of experience dealing with the public in a call center environment preferred
  • Knowledge of word processing (Word preferred) and spreadsheets (Excel preferred)
  • Bilingual skills (English/Spanish) preferred
  • Knowledge of accounting principles preferred

Will you join our team?
If you have these qualities and meet the basic job requirements, we'd love to have you on our team Apply today

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