Senior Solution Engineer

3 months ago

Itasca, United States Flexera Full time

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments-from on-premises to SaaS to containers to cloud.

We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Product

Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow.

The Role

The Solution Success Manager leverages extensive industry experience and a proven track record in leading complex projects to deliver significant business outcomes. As the primary account owner for enterprise-level customers deploying multiple Flexera solutions-from Cloud to On-Premises-you will proactively manage their portfolio. This involves engaging in value-driven conversations aligned with their business objectives throughout the entire customer lifecycle.

Our ideal candidate excels in project management, demonstrating exceptional organizational skills and a talent for influencing stakeholders. They possess the ability to seamlessly communicate across technical and executive levels, effectively align resources, and connect strategic dots. Above all, they prioritize customer satisfaction while driving Flexera's business objectives forward.

Responsibilities:

  • Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
  • Identify the potential risk of churn and develop strategies to mitigate
  • Identify expansion opportunities (upsell and cross-sell) for Sales to develop
  • Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
  • Maximize adoption of Flexera's products and manage customer escalations (technical and business)
  • Identify stakeholders at the account and establish relationships
  • Proactively drive new value conversations
  • Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
  • Own an enablement and development plan for Customer Success
  • Lead cross-functional projects of continuous improvement for the company
Qualifications:
  • You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling.
  • Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity
  • Proven ability to maintain strong customer relationships and proactively grow them
  • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
  • Self-starter, independent thinker, active learner
  • Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
  • Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
  • Successful project management experience with budget ownership


Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

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