Customer Experience Representative

2 months ago


Prince George, United States Indigo Books & Music Full time

**Customer Experience Representative**

**Part-time | Prince George, BC**

**Company Description**

Our Mission - To inspire our customers and those they care about with life-enriching products and experiences.

Our Vision - Making Connections. Creating Experiences.

Our Customer Promise - We exist to add a little joy to our customers lives, each time they interact with us or our products.

**Job Description**

You help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and our mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

**Qualifications**

**KEY ACCOUNTABILTIES**

**Talent**

Holds self and others accountable

Owns self-development and provides continuous feedback to colleagues and Leadership Team

Shares ideas with Leadership Team on how to improve the employee and customer experience

**Cultural Ambassador**

Role models Indigos High Performance Characteristics

Inspires a customer-centric culture in stores bringing to life Indigos mission of creating joy and enriching lives

Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.

Seeks information regarding new products, promotions and programs

Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Takes accountability to respond to customer feedback in a timely manner

**Goals and Objectives**

Aligns with Store leadership on goals and objectives for fiscal year

Supports team to drive best-in-class employee engagement and net promoter scores

Ensures Visual Standards are followed and maintained

**Experience Required**

Experience in specialty retail or a retail environment preferred but not required.

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays and early mornings

**Customer Experience Representative**

Retail Part-time Entry Level Pine Centre Mall Customer Service



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