Customer Experience Specialist

1 month ago

Simsbury, United States Chubb Full time
Job Description

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and, reinsurance and life insurance to a diverse group of clients.

  • The Agency Solutions Coordinator position is responsible for resolving general service inquiries including billing discrepancies questions on forms/conditions and escalated service issues from Commercial Insurance Agents. This role is designed to be the first point of contact for agents and have ownership of each case from start to finish to ensure agent's needs are met and problems are resolved. This position will work closely with Underwriting and other business partners, including Billing to provide resolution.
Major Responsibilities:
  • Provide timely customer service to incoming correspondence via email or phone calls
  • Assume ownership and manage each case from start to finish. Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome
  • Exhibit empathy to understand the needs of dissatisfied agents and/or customers.
  • Demonstrate the ability to establish strong relationships and build trust with key stakeholders, including Agents, Billing and Operations departments and across Commercial Insurance Underwriting and business partners.
  • Navigate across multiple commercial systems and applications to research, analyze and resolve general inquiries from agents including questions on forms and conditions, service escalations, billing and discrepancy issues.
  • Advanced knowledge of Commercial insurance principles, company products and underwriting guidelines
  • To ensure complete resolution of all customer inquiries; cases will need to managed end to end service with other business partners
  • Gather, organize, and analyze reports/information to assist Agents and Underwriters to determine next steps.
  • Know and comply to corporate policies, regulatory standards, internal business processes, and procedures while processing work and meeting/exceeding service performance and quality standards
  • Maintain performance standards within a fast-paced environment
  • Work effectively in a team environment using professional interpersonal and communication skills
  • Be able to adapt and thrive in an atmosphere of change
  • Handle additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager
Qualifications

Knowledge, Skills and Abilities:
  • Strong customer service skills including oral and written communication.
  • Demonstrated accountability and leadership skills
  • Ability to work with dissatisfied customers and assist in resolving their issue.
  • Commercial Insurance experience is required; Understanding of or ability to further develop knowledge of commercial systems, products and underwriting guidelines.
  • Excellent organizational skills, with the ability to multi-task
  • Ability to prioritize to achieve desired results
  • Excellent collaboration skills and ability to work in a team environment
  • Critical listening and thinking skills; demonstrated ability to problem solve
  • Ability to become a trusted advisor to the agent or customer
  • Analytical skills
  • Ability to make informed decisions, achieving the appropriate results.
  • Strong knowledge of MS Word and Excel.
  • Flexibility with covering hours of x am to x pm EST M-F
Education and Experience:
  • High School Diploma or equivalent
  • College degree and/or commercial insurance experience preferred

***Underwriting Center current staff will be given priority***

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

  • Customer Experience Specialist

    4 weeks ago

    Simsbury, United States Chubb Full time

    Job DescriptionChubb is a leading global insurance company with operations in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.Key Responsibilities:Provide timely and professional customer service to agents and...

  • Customer Experience Specialist

    4 weeks ago

    Simsbury, United States Chubb Full time

    Job DescriptionChubb is a leading global insurance company with operations in 54 countries. We provide a wide range of insurance products and services to our clients, including commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.Key Responsibilities:Provide exceptional...

  • Electronics Product Manufacturing Specialist

    4 weeks ago

    Simsbury, United States Ensign-Bickford Industries Full time

    Electronics Product Manufacturing SpecialistEnsign-Bickford Aerospace & Defense Company is seeking a talented Electronics Product Manufacturing Specialist to join our 2025 summer internship program.The 12-week internship program is designed to provide real-world and hands-on experience in areas that interest you. As an intern, you will collaborate with...

  • Product Support Specialist

    4 weeks ago

    West Simsbury, Connecticut, United States Vontier Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our Tech Support Team. As a Product Support Specialist, you will be responsible for providing technical support to our customers in the Service Station industry.Key ResponsibilitiesProvide excellent customer service and ensure customer satisfaction through quick problem...

  • Visual Merchandising Specialist

    1 month ago

    Simsbury, United States Best Buy Careers Full time

    As a Visual Merchandising Specialist, you’ll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You’ll also review work completed by authorized third-party contractors and provide...

  • Automotive Repair Specialist

    1 month ago

    West Simsbury, Connecticut, United States Hoffman Auto Group Full time

    Job SummaryWe are seeking a skilled Automotive Repair Specialist to join our team at Hoffman Auto Group. As a key member of our service department, you will be responsible for repairing vehicles in a timely and efficient manner, ensuring a high level of customer satisfaction.Responsibilities:Diagnose and repair vehicles under the supervision of a Flat-Rate...

  • Automotive Repair Specialist

    4 weeks ago

    West Simsbury, Connecticut, United States Hoffman Auto Group Full time

    Overview: Hoffman Auto Group is a reputable automotive repair facility seeking a skilled Automotive Repair Specialist to join our team. This position offers a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience.Job Description: As an Automotive Repair Specialist at Hoffman Auto Group, you will be...

  • Travel Physical Therapist

    4 weeks ago

    Simsbury, United States AMN Healthcare Allied Full time

    Job Title: Physical Therapist - Skilled Care SpecialistJob Summary:AMN Healthcare Allied is seeking an experienced Physical Therapist for an exciting Travel Allied job in a well-respected skilled nursing facility (SNF). The ideal candidate will be highly motivated and energetic, with a strong commitment to providing quality patient care in a friendly,...

  • Field Technician, Entry Level

    6 months ago

    Simsbury, United States Mosquito Joe Full time

    We get it. You have options when it comes to finding a new career. When you put on a Mosquito Joe uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone..No experience is needed. We will train you and help get you licensed so you can have a...

  • Aerospace Capture Specialist

    1 month ago

    Simsbury, United States Ensign-Bickford Aerospace & Defense Company (EBAD) Full time

    At Ensign-Bickford Aerospace & Defense Company (EBAD), we're driven by a passion for innovation and a commitment to excellence.As a key member of our team, you'll play a critical role in shaping the future of our industry.We're seeking a seasoned professional to lead our capture and proposal efforts, driving business growth and development in the aerospace...

  • Customer Service Representative

    4 weeks ago

    West Simsbury, Connecticut, United States Best Buy Full time

    Key Responsibilities:• Greet and engage with customers in a friendly manner.• Recommend products and services to meet customers' needs.• Assist with sales orders, returns, and exchanges.• Serve as a brand ambassador and help execute profitable growth.About the Role:As a Sales Associate at Best Buy, you will be part of a dynamic team that provides...

  • Quality Assurance Specialist

    1 month ago

    Simsbury, United States Ensign-Bickford Aerospace & Defense Company Full time

    Job SummaryEnsign-Bickford Aerospace & Defense Company (EBA&D) is a leading provider of energetic and non-energetic system solutions to the aerospace, satellite, and defense industries. We are seeking a skilled Quality Inspector to join our team in Simsbury, CT.ResponsibilitiesVerify that manufactured products or processes meet defined requirements.Support...

  • Prepared Foods Dishwasher

    4 weeks ago

    Simsbury, United States Whole Foods Market Full time

    h2JobSummary/h2pWeareseekingahighlymotivatedanddetail-orientedbPreparedFoodsDishwasher/btojoinourteamatWholeFoodsMarket.Asakeymemberofourkitchenstaff,youwillberesponsibleformaintainingthehigheststandardsofcleanlinessandsanitationinourkitchenarea./ph2KeyResponsibilities/h2ullibDishwashingandSanitation:/bWash,rinse,andsanitizedishes,pots,pans,utensils,andsmall...

  • Visual Merchandising Coordinator

    4 weeks ago

    West Simsbury, Connecticut, United States Best Buy Full time

    Key Responsibilities:• Execute merchandising, inventory, asset protection, and back office processes to drive sales and customer satisfaction.• Collaborate with the team to achieve sales goals and ensure every customer receives exceptional service.About the Role:As a Merchandising Specialist at Best Buy, you will play a critical role in creating an...

  • Physical Therapist

    4 weeks ago

    Simsbury, United States Hartford HealthCare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details:  Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare...

  • Visual Merchandising Specialist

    3 weeks ago

    West Simsbury, United States Best Buy Careers Full time

    As a Visual Merchandising Specialist, you’ll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You’ll also review work completed by authorized third-party contractors and provide...

  • Visual Merchandising Specialist

    2 months ago

    West Simsbury, United States Best Buy Full time

    As a Visual Merchandising Specialist, you’ll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You’ll also review work completed by authorized third-party contractors and provide...

  • Visual Merchandising Specialist

    3 weeks ago

    West Simsbury, United States Best Buy Full time

    As a Visual Merchandising Specialist, you’ll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You’ll also review work completed by authorized third-party contractors and provide...

  • Visual Merchandising Specialist

    2 months ago

    West Simsbury, United States Best Buy Full time

    As a Visual Merchandising Specialist, you’ll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You’ll also review work completed by authorized third-party contractors and provide...

  • Automotive Service Consultant

    4 weeks ago

    Simsbury, United States Mitchell Auto Group, Inc. Full time

    Mitchell Auto Group, Inc. is a leading provider of automotive services. We are seeking a highly motivated and customer-focused Service Consultant to join our team. **Job Summary:** As a Service Consultant, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience. **Key...