Customer Service Representative

2 months ago


Edison, United States PrideStaff Full time

Our client is looking for a REMOTE Customer Service Rep for a temporary (potentially temp to perm) role.

******While this role is remote, the candidate MUST be located in NJ********
Looking for candidates who can work 12p - 8:30p, 12:30p - 9p, 1p - 9:30p, 1:30p - 10p EST.

Pay: $17.35/hr

Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Education/Experience:
  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.
  • Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred.
  • Ability to accurately document and record customer/client information.
    Previous experience with computer applications, such as MS Outlook or data entry software.
Schedule:
  • Second shift and weekends
  • Saturday or Sunday required
  • Must be able to work a full shift on the weekend with a day off during the week


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