Customer Service Representative
2 weeks ago
******While this role is remote, the candidate MUST be located in NJ********
Hours: 8-5 local time
Pay: $17.35/hr.
Job Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Education/Experience:
- High school diploma or GED preferred.
- 0-2 years customer service related experience required.
- Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred.
- Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
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