Customer Service Representative

5 days ago


Edison, New Jersey, United States C+A Global Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team as a Brand Ambassador. This is an exciting opportunity to work with a world-class brand builder and licensee, driving the innovation and growth of some of the world's biggest and most beloved consumer products.

Job Responsibilities
  • Handle inbound communications (phones, email, chat) to address consumer questions and resolve issues promptly and professionally.
  • Troubleshoot product issues and manage warranty claims and RA processes.
  • Identify opportunities to generate additional revenue through up-selling and marketing promotions.
  • Utilize multiple software platforms to document orders and consumer interactions.
  • Organize and maintain all required records and documentation according to internal processes and procedures.
  • Collaborate with shipping and production departments to ensure timely and efficient shipping or products.
Requirements
  • Prior customer service experience, preferably in a call center environment.
  • Professional communication skills, both written and verbal.
  • Ability to learn and retain technical product information.
  • Ability to remain calm in fast-paced environments.
  • Highly organized with good follow-through.
  • Proficient in MS Word, Excel, and Outlook.
What We Offer
  • $45,000 - $55,000 per year, depending on experience.
  • Healthcare Benefits (Health, Vision, Dental).
  • HSA dollar-for-dollar match.
  • 10-15 Paid Holidays Off.
  • Short/Long Term Disability.
  • Life Insurance.
  • 401K.
  • Great Employee Discounts.

This is a full-time position based in Central Jersey with opportunities for advancement and professional growth. We offer a dynamic work environment with a collaborative team and excellent benefits package.



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