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Program Coordinator

4 months ago

Morris, United States Duly Health and Care Full time
Overview

Location: Morris/Hybrid

Hours: Monday - Friday 9am-5pm

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
  • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • $5,250 Tuition Reimbursement per year.
  • 40 hours paid volunteer time off.
  • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
  • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
  • 401(k) Match
  • Profit-sharing program
Responsibilities

Under the direct supervision of department leadership Behavioral Health Special Programs Coordinator is responsible for coordinating and providing Transcranial Magnetic Stimulation (TMS) Procedures, Spravato Services and coordinating health psychology services for patients referred and enrolled in these programs. This position supports patient education, preparation, scheduling, and documentation. The Coordinator works closely with the providers and management to ensure the program and treatment is a smooth process for the patient and consistent with Duly quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Coordinate and support patients through Therapy (70%)
    1. Explain the program to patients and/or family members; inform them of the various disciplines and treatments.
    2. Collect and verify patient's information is correct and assist in benefit verification and/or prior authorizations.
    3. Schedule and coordinate patient treatment.
    4. Collaborate with providers and management to ensure continuous quality improvement.
  2. Administrative Support (20%)
    1. Maintain provider schedules in scheduling software and communication appropriately with providers
    2. Ensure any durable medical equipment (DME) is being collected and/or charges/encounters are being documented appropriately.
    3. Order supplies as needed to maintain the program.
    4. Coordination of data and reporting.
  3. Administration of TMS treatment plan (10%)
    1. Participate as a member of the TMS treatment team by performing treatment.
    2. Adhere to all treatment and documentation protocols for TMS.
    3. Participate in ongoing train to maintain procedural skills.

Qualifications

EDUCATION:
  • High school diploma or GED and completion of one of the following:
    • Accredited Medical or Nursing Assistant Program or
    • EMT-B
    • Equivalent experience
EXPERIENCE:
  • 1 year of medical experience
CERTIFICATION/LICENSURE:

*Must be obtained in the first 90 days*:
  • CPR certification required (certification offered through Duly Health and Care)
  • TMS Certification (certification offered through TMS vendor @ Duly Health and Care)
KNOWLEDGE SKILLS AND ABILITIES:
  • Knowledge of common medical terminology and abbreviations.
  • Team-oriented.
  • Attention to detail and follow-through.
  • Problem solving, lateral thinking and reasoning skills.
  • Communication skills.
  • Knowledge of windows applications for computers
  • Understand and comply with HIPAA regulations
  • Ability to work with patients of all ages with psychiatric conditions