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Customer Service Representative
2 months ago
Description
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Customer Service Representative
Contract: Des Moines, Iowa, US
Salary: $19.00 Per Hour
Job Code: 351188
End Date: 2024-07-27
Days Left: 11 days, 3 hours left
Apply
Position Details:
Client: Banking Client
Job Title: Customer Service Representative 2
Duration: 03 months (Possibility of conversion)
Location: West Des Moines, IA (Onsite)
Shift: Mon - Fri (08:00AM to 05:00PM)
Pay range: $18-19/Hr.
Day To day Responsibilities:
- This position will be handling a combination of 100-150 inbound and outbound calls a day.
- The goal of this position is to walk the customer through the Bank's Home Mortgage application process over the phone before transferring them over to a Home Mortgage Consultant that will complete the process.
- The representative will walk the customer through the application with the assistance of a script and then put them on hold to give the Home Mortgage Consultant a summary of their call before transferring them over.
- The representatives will occasionally need to transfer calls that to other departments when a customer calls the wrong line and do so with a positive attitude.
- Will make a couple of telemarketing calls to sell their
- Mortgage services to potential buyers that may not be familiar with their services.
- 1+ years of Customer Service Experience (no retail or restaurant experience unless you have an existing relationship with the candidate and can speak on their abilities)
- Inbound and Outbound calls
Multitasking skills (can talk on the phone while entering notes to the computer) - Communication skills
call center experience (1-2 years)
Job Requirement
- call center
- collections
- fraud
- claims
- review
- research
- Recruiter
- Phone
- Prashant Singh
- prashant.singh@collabera.com
- prashant.singh@
Apply Now