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Systems Support Operations Engineer
2 months ago
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
Responsibilities
- Monitor battery system performance and availability to ensure contractual obligations are being met
- Handle after-hours customer escalations via Tesla hotline system.
- Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
- Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
- Respond, communicate, and escalate abnormalities with the Tesla's proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
- Respond, communicate, and escalate any cybersecurity concerns
- Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
- Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
- Experience in a customer service environment
- Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagrams
- Experience using Microsoft Word, Microsoft Excel
- Excellent written and verbal communication skills
- Ability to independently make decisions, and escalate when necessary
- Enthusiasm for green technology
