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Customer Service Representative

4 months ago

Waterville, United States Frandsen Bank Full time

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Waterville Bank. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. A Customer Service Representative must meet customer expectations of receiving friendly, accurate, and efficient service.

Job Duties:

  • Provide superior customer service by being professionally helpful, curious, and courageous.
  • Process customer transactions accurately and proficiently on bank software programs.
  • Maintain exceptional cash handling skills and accurate balancing.
  • Diligently examine all transactions to prevent losses and deter fraudulent activity.
  • Consistently make customer introductions to banking partners to grow relationships.
Required Skills:
  • Successful Customer Service Experience
  • Excellent Verbal and Written communication skills
  • Working Computer Software Knowledge
  • Attention to detail
Helpful Skills:
  • Cash Handling Experience


Salary range based on experience is $16-20 per hour.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)