Service Coordinator

3 weeks ago


Torrance, United States Johnson Fitness Full time

Description Position Overview: Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities: · Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current. · Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports · Manage parts inventory · Manage parts ordering · Take all inbound customer service calls (estimated to be about 15-20% of workload) · Assist field technicians in troubleshooting · Create service SOPs · Manage open box inventory and refurbishment process · Maintain parts lists and technical drawings · Seek, promote, generate, and communicate potential sales leads to outside sales staff · Assist in scheduling, organizing, and attending tradeshows · Assist in maintaining showroom · Conduct service training General Sales Support · Cross train with Inside Sales Coordinators for coverage · Become an additional contact for direct customer sales · Assist Inside Sales Reps with managing sales duty overflow · Assist and complete special projects as required · Assist with customer visits to corporate offices or dealer meetings · Communicate effectively and often with sales team, customers and all internal departments · Prepare, manage, and ship sales materials to dealers. · Assist with tradeshow set-up/teardown Maintain Work Practices: · All paperwork and database entries filled out completely and accurately · Maintain work area to 5S standards as posted in work area · Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts Marginal Job Functions: · Follow all related SOP’s · Other duties and responsibilities as needed Requirements Education: · Associate degree or combination of equivalent of education and experience preferred Experience: · Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management. · 1 – 3 years of experience in customer service preferred Other Requirements: · Proficient in Excel, Work, PowerPoint, Outlook, Internet · Not required but strongly preferred: Experience in Microsoft CRM and SAP. · Occasional domestic travel will be required · Occasional field service work will be required · Valid driver’s license is required Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Product discounts · Wellness programs EOE/M/W/Vet/Disability #J-18808-Ljbffr


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