Customer Service Representative

3 months ago

Portland, United States Therapeutic Associates Full time

**Customer Service Representative**

Tigard, OR, USA Req #761 Monday, January 24, 2022 Oregon Regional Office-Central Billing **Overview:**

**Therapeutic Associates, Inc.** is seeking a **Customer Service Representative** to join our central billing office Therapeutic Associates, Inc. specializes in orthopedics and manual therapy and pride ourselves on our one-on-one patient care and strong relationships with referral sources. Our organization is committed to the highest level of patient care, continued education, professional development, and community involvement.

**Duties & Responsibilities:**

The Customer Service Representative provides customer service support for our central billing office.

* Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, as well as other miscellaneous calls

* Answers the phone and assists in resolving all questions and concerns

* Checks and returns all voicemails and email correspondence daily

* Maintains our Employer database by managing an abundant amount of ever-changing information related to payer rules, regulations, reimbursement and authorizations

* Reviews accounts and insurance EOB's to ensure accurate processing and payment posting

* Assists with other duties as assigned

**Minimum Qualifications:**

* High school diploma or equivalent

* Basic proficiency with MS Office products including Word, Excel, and Outlook

* Athena experience preferred

* Prior medical office or customer service experience preferred

**What We Offer:**

* Competitive base salary (DOE)

* Medical/Dental/Vision Insurance

* Continued Education Stipend

* 15 days PTO per year

* 401(k) and profit-sharing program

* Potential for student loan reimbursement and other bonuses

**Who We Are:**

* **Legacy ** Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession.

* **Independence within Partnership ** Therapeutic Associates is made up of a partnership of unique clinics, each locally directed by physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.

Being a part of the Therapeutic Associates Physical Therapy family is an opportunity to make a positive impact in our communities while continuing to learn and grow within a challenging and gratifying profession. If you would like to learn more about becoming part of the Therapeutic Associates team, please review our website and submit your resume today

Therapeutic Associates follows all state and federal mandates requiring vaccination against COVID 19. As a condition of employment, candidates will be required to submit proof of vaccination or a valid medical or religious exemption.

**Other details**

* Job Family Customer Service

* Pay Type Hourly

* Min Hiring Rate $17.50

* Max Hiring Rate $19.00

* Required Education High School

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