Service Coordinator

2 weeks ago

Baton Rouge, United States AWC Full time

AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Valve Service Coordinatorwho shares our passion for learning, utilizing innovative technology to overcome complex issues, and eager to reap the benefits of being an owner. If you fit this description, we would be thrilled to connect with you.The Valve Services Coordinator role plays a pivotal role in managing all aspects of valve and service orders, from coordination to execution. Your responsibilities will encompass various facets of our Valve Division, including new valves, parts, repair, automation, and field services.The JobCoordinate day-to-day shop operations, including prioritization and scheduling of production activities.Drive continuous improvement initiatives to enhance operational efficiency while ensuring adherence to safety, quality, and service standards.Collaborate with Inside Sales and Shop teams to facilitate order coordination.Manage material and equipment rental orders, including updating costs and code material orders as necessary.Monitor and follow up on vendor orders to ensure timely delivery.Communicate potential production issues to Inside Sales and proactively address material delays.Authorize technician expenses and update service orders as required.Process Bill of Materials (BOM) changes and review labor allocation for orders in production.Review, QC, and update order notes, as well as prepare valve quality documentation for customers.Keep management informed of all activities through timely reports and quality documentation.Schedule and prepare paperwork for field service projects, including pre-job meetings and job binders.Maintain service calendar and technician assignments, ensuring timely job completion.Attend production meetings, provide meeting recaps, and communicate production/service priorities.QualificationsHigh School Diploma required; Bachelor's degree or equivalent preferred.Collaborative team player with strong verbal and written communication skills.Demonstrated leadership abilities with a proactive approach to problem-solving.Proficiency in Microsoft Office applications.Exceptional organizational skills with keen attention to detail.Effective time-management skills to handle multiple tasks simultaneously.Knowledge of material flow within shop operations preferred.Ability to work independently and collaboratively, taking direction when needed.About AWCAs employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. The RewardsEmployee Stock Ownership Plan (ESOP)401(K) MatchCompetitive PayMedical, Dental and Vision Insurance PackageLife InsurancePaid Time Off and Holiday PayCareer Development OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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