Intake Coordinator

3 weeks ago

Baton Rouge, United States The Emerge Center Full time
Job DescriptionJob Description

About Us:

The Emerge Center is a non-profit organization dedicated to serving the community by empowering children with autism and individuals with communication challenges to achieve independence through innovative and family-centered therapies.

Position Overview:

We are seeking a motivated and compassionate Intake Coordinator to join our team. The Intake Coordinator plays a crucial role in ensuring a smooth and efficient intake process for new clients and their families. This position requires excellent communication skills, attention to detail, and a strong commitment to providing exceptional customer service.


Duties and Responsibilities:

  • Track all incoming referrals and disseminate to the correct professional for follow-up.
  • Initiate, monitor, and complete the phone screen/intake process for speech, occupational, Applied Behavior Analysis therapy and Behavioral Health referrals in a timely manner.
  • Maintain accurate records regarding intakes and services.
  • Assist with coordination of scheduling Intakes for Applied Behavioral Analysis therapy services.
  • Provide families with information regarding applicable resources, both internal and external.
  • Orient new clients regarding group speech and occupational therapy services upon their first visit as needed.
  • Corresponds with referring physician offices when clarification is required for requested services
  • Maintain a healthy working relationship with other staff members to ensure continuity of care for Emerge clients

Essential Job Functions:

  • Regular attendance
  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.
  • Ability to communicate proficiently in English via email, phone, and in person
  • Ability to access, accurately input, and retrieve information from a computer
  • Ability to learn third party scheduling system
  • Ability to maintain a positive attitude when working under deadlines
  • Ability to meet departmental benchmarks
  • Ability to work collaboratively with others

Additional responsibilities may be added at any given time in order to help maintain efficient workflow for the Center.

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