Care Coordinator

5 days ago

Columbia, United States Vheda Health Full time

About Vheda HealthVheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.We're Hiring a Care Coordinator to Join Our TeamThis full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates to provide care coordination services to our health plan clients' members. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, obtaining their immediate needs, reminding them of available resources, and documenting all interactions. As a Care Coordinator, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.Key ResponsibilitiesTelephonic Consultation: Provide telephonic consultation to assigned patient cohorts in compliance with our outreach algorithms and other internal processes.Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement.Team Collaboration: Collaborate with other Vheda Health teams to coordinate services for assigned patient cohorts.Relationship Building: Develop, communicate, and maintain strong working relationships with our other member outreach teams, providing support and consultation as needed.Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources.Required QualificationsCurrent and active medical certification such as MA, CNA, MedTech, Health Coach, Case Management, etc.Minimum of 1-3 years of experience in a medical care or care coordination setting.General knowledge of care coordination practices related to chronic disease management (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).Proficient with technology and web-based applications.Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.Demonstrate effective communication skills with compassion and empathy.Possess exceptional interpersonal, organization, and communication skills.Additional Preferred SkillsProven experience working with diverse populations.Understanding of Medicaid and/or MedicareExperience with telephonic outreach.Experience with HEDIS and/or NCQA standards.Vheda Health BenefitsAt Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:Competitive salaryComprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance401(k)Unlimited paid time off11 paid company holidaysEngaging team events

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