Care Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Phoenix Home Care and Hospice. As a Care Coordinator, you will be responsible for coordinating care delivered by caregivers and aides in the homes of our clients. This is a challenging position that offers opportunities for growth and development.
Key Responsibilities:
- Develop and maintain ongoing relationships with clients and their families to ensure their needs are met.
- Represent the department and company in a professional and courteous manner at all times.
- Schedule open visits with field staff based on client needs, employee qualifications, and plan of care or treatment.
- Respond to client and employee problems as requested by supervisor or manager.
- Document and inform scheduling supervisor of scheduling changes, hotlines, performance/attendance issues, and other problems occurring in the field.
- Prepare and submit timely written documentation and reports as required by policy.
- Assist with division reports as instructed by supervisor.
- Perform clerical functions such as filing, copying, distributing, logging, and mail sorting.
- Participate in in-service education, quality assessment activities, and staff meetings as required.
- Provide client care as necessary and perform visits to evaluate in-home aide job performance, including documentation of observations.
- Assist with information gathering and problem resolution when client or employee concerns/complaints are presented.
Requirements:
- Must be a minimum of 18 years of age.
- High school diploma or equivalent.
- Supervisory experience preferred.
- One year experience working with the elderly, disabled, or infirmed.
- Office setting experience.
- Ability to work independently with excellent organizational skills.
- Ability to communicate effectively and courteously with consumers and perform in-depth interviews with consumers.
- Must work well in a fast-paced environment and adapt quickly to changing conditions.
Our mission is to provide home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.
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