Sr. Customer Assistance Representative

2 months ago

Florence, United States Enterprise Mobility Inc Full time
Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. The starting pay for this position is $17.55 / hour. This is a part time role and is located at the following location:

2100 TERMINAL DR
FLORENCE, SC 29506

Must be willing to work the following part time schedule of 25 hours:

  • Monday: Flexible 8:00AM-3:00PM
  • Tuesday: Flexible 8:00AM-3:00PM
  • Wednesday: Flexible 8:00AM-3:00PM
  • Thursday: Flexible 8:00AM-3:00PM
  • Friday: Flexible 8:00AM-3:00PM
  • Saturday:12:00pm-4:00pm
  • Sunday: 12:00pm-4:00pm
Responsibilities
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must be willing to accept $17.55/ hour
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on diving record in the past 3 years.
  • Must not have any drug or alcohol related conviction on MVR in the past 5 years
  • Must be willing to work the posted schedule

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