Hotel Front Desk Agent

7 months ago

Central City, United States Maverick Gaming Full time

Job Type

Full-time, Part-time

Description

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun.

Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

Responsibilities include but are not limited to:

  • Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
  • Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
  • Assign guest accommodations in accordance with current procedures.
  • Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
  • Handle assigned bank properly and perform account postings.
  • Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
  • Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests' complaints.
  • Maintain ongoing knowledge of all company services and entertainment opportunities.
Requirements

To be successful in this role, you should have previous experience and knowledge that includes:

•High School Diploma or equivalent experience.

•Prior hotel experience preferred.

•Data entry and 10 key experiences preferred.

•As/400 hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.

•Ability to prioritize tasks and work independently.

•Microsoft Office Excel, Word and Outlook applications experience required.

•Ability to always communicate effectively with Reserve Casino/Hotel's guests as well as all levels of team members.

•Ability to effectively use computer to access, understand and input guest information.

**$1,000 Sign on BONUS $500 paid 90 days after date of hire; $500 paid 180 days after date of hire **Team member must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file) **

Team Members Will Enjoy:
  • FREE GAS (up to $3,900 annual value)
  • Free bus passes
  • Free covered Parking
  • 2 weeks PTO per year
  • 6 Observed Holidays with Holiday Pay
  • Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more
  • Career Development and Advanced Opportunities
  • Tuition Reimbursement
  • Flexible work schedules
  • Team Member Referral program ($600 per team member referred)


Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Salary Description

$17.29 - $19.00/hr

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