Patient Care Representative

3 days ago

North Babylon, United States The Smilist Full time

The Outbound Patient Care Representative is a self-motivated and self-assured professional who serves as The Smilist's professional representative while following-up with patients to coordinate their treatment and care at The Smilist. The Outbound Patient Care Representative works closely with teams at their assigned dental offices to effectively schedule patients.

Pay Range - $20 to $25/hour

Duties and Responsibilities

  • Make outgoing calls to existing patients of The Smilist to follow-up on their needed dental treatment and to schedule future appointments
  • Follow-up on inquiries of prospective patients of The Smilist who have completed online lead forms
  • Appropriate utilize all patient outreach channels such as outbound calling and 2-way text messaging through NexHealth
  • Enthusiastically motivate patients to schedule treatment or appointments to receive their dental care at The Smilist
  • Document each call and other patient interactions per company policies and procedures
  • Apply a positive customer service attitude in all interactions with patients by establishing a positive rapport
  • Communicate effectively and professionally in all forms of communications with internal and external customers or patients
  • Ensure that HIPAA policies and procedures are followed
Education Requirements
  • High School Diploma
Knowledge
  • Dental software such as Dentrix Enterprise
  • G-Suite, Microsoft Word and Microsoft Excel
  • Well versed in all phases of dental treatment including periodontal treatment and the proper sequencing of dental treatment in multi-discipline and involved treatment plans.
  • Full knowledge of dental insurance policies.
  • Understanding patient ledgers, collection procedures and third-party financing options .
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
  • Present a poised, professional demeanor.
  • Maintain a positive and enthusiastic attitude
  • Team Orientation - Work well with others and in a team environment
  • Customer Service - deliver exceptional customer service.
  • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to think and react quickly, i.e., think on their feet.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics - Using mathematics to solve problems. Ability to handle third-party financing.
  • Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Communication - Use excellent oral and written communication skills to convey information to the needs of the audience
  • Persuasion- Persuading others to change their minds or behavior. Ability to motivate patients to get the dentistry that they need.
  • Service Orientation- Actively looking for ways to help people. Deliver exceptional customer service.
  • Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
  • Time Management- Managing one's own time and the time of others. Proficient in completing tasks in a timely manner and flexible to multitask.
  • Organization - Ability to organize doctor schedules systematically, and with good patient follow-through.
Work Environment and Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Spend time bending or twisting the body, making repetitive motions, standing, using your hands to handle, control or feel objects, tools or controls
  • Contact with others via face-to-face discussion, electronic communication, or telephone
  • Will deal with external customers or patients; There may be times when the employee must deal with unpleasant or angry people and/or have conflict situations
  • Frequent situations that require decisions to be made that impact co-workers, patients and/or company results
  • Work with a group or team

  • Patient Care Representative

    7 days ago

    North Babylon, United States The Smilist Full time

    Job DescriptionJob DescriptionThe Outbound Patient Care Representative is a self-motivated and self-assured professional who serves as The Smilist’s professional representative while following-up with patients to coordinate their treatment and care at The Smilist. The Outbound Patient Care Representative works closely with teams at their assigned dental...

  • Patient Services Representative

    4 weeks ago

    North Babylon, United States The Smilist Full time

    Job DescriptionJob DescriptionA well-established dental group practice is seeking an experienced Patient Services Representative to join its growing team. Employees enjoy a competitive compensation and benefits package, flexibility and many opportunities for growth and advancement. This position would require flexible availability. Pay Range:...

  • Patient Service Representative

    4 weeks ago

    North Babylon, United States Lenox Hill Radiology Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Patient Care Representative

    4 weeks ago

    North Andover, United States 42 NORTH DENTAL LLC Full time

    42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on...

  • Patient Care Representative

    4 weeks ago

    North Andover, United States 42 NORTH DENTAL LLC Full time

    Overview: 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a...

  • Patient Representative

    3 weeks ago

    North Port, United States HCA Full time

    This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Representative today with MD Now. Benefits MD Now, offers a total rewards package that supports the health,...

  • Patient Representative

    4 weeks ago

    North Port, United States MD Now Full time

    Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Representative today with MD Now. Benefits MD Now, offers a total rewards package that supports the...

  • Patient Representative

    4 days ago

    North Chesterfield, United States The Garden of Eden Health Center Full time

    Job Summary: We are seeking a dedicated and compassionate Patient Representative to join our healthcare team. As a Patient Representative, you will play a vital role in providing exceptional customer service and administrative support to patients in a medical office setting. Your primary responsibility will be to ensure that patients have a positive...

  • Patient Representative

    4 days ago

    North Chesterfield, United States The Garden of Eden Health Center Full time

    Job Summary Patient Representative: We are seeking a dedicated and compassionate Patient Representative to join our healthcare team. As a Patient Representative, you will play a vital role in providing exceptional customer service and administrative support to patients in a medical office setting. Your primary responsibility will be to ensure that patients...

  • Patient Service Representative

    4 weeks ago

    North Conway, United States MaineHealth Full time

    Full Time 3073 White Mountain Hwy Clerical/Administrative Support Day Shift * Position Summary * The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor...

  • Patient Service Representative

    1 month ago

    North Conway, United States MaineHealth Full time

    Summary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and...

  • Patient Care Representative

    1 month ago

    North Canton, United States Birdi, Inc. Full time

    Job DescriptionJob Description Job Title: Patient Care Rep Coordinator Department: Specialty OperationsReports to: Supervisor Specialty Operations Effective Date: January 2024Job Summary:The Patient Care Coordinator works as a member of the Specialty Pharmacy team processing prescription requests in accordance with standards for accuracy, timeliness,...

  • Patient Account Representative

    2 weeks ago

    Pinehurst, North Carolina, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care.Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Patient Services Representative

    1 month ago

    North Bend, United States Waterfall Community Health Center Full time $18 - $21

    Job Title: Patient Services RepresentativeJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Various in CB/NBPosition Type/Status: Full-time, benefittedTravel: Minimal (CB/NB)Wage: $17.50 to $21.34 Reports to: Finance ManagerManages Direct Reports: NoHR Review & Approval: 01/05/2024Job DescriptionJob Purpose:The Patient Services...

  • Patient Services Representative

    4 weeks ago

    North Bend, United States Waterfall Community Health Center Full time $18 - $21

    Job Title: Patient Services RepresentativeJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Various in CB/NBPosition Type/Status: Full-time, benefittedTravel: Minimal (CB/NB)Wage: $17.50 to $21.34 Reports to: Finance ManagerManages Direct Reports: NoHR Review & Approval: 01/05/2024Job DescriptionJob Purpose:The Patient Services...

  • Patient Care Advocate

    4 weeks ago

    North Charleston, United States Care Hospice, Inc. Full time

    Crescent Hospice is seeking a dynamic and dedicated nurse to join our team as a Patient Care Advocate. If you have a background as a hospice clinician, a strong interest in expanding your career into marketing and sales, and are passionate about our hospice mission, we invite you to consider this exciting opportunity. As a Patient Care Advocate, you will...

  • Greeter/Patient Experience Coordinator

    2 weeks ago

    West Babylon, New York, United States Babylon Dental Care Full time

    Patient Experience Coordinator Don't miss this opportunity to join the dynamic and dedicated team at Babylon Dental Care and embark on an exciting career as a Patient Experience Coordinator We are proud of our long history as a highly respected general and specialty dental practice known for our commitment to excellence, our community, and exceptional...

  • Patient Registration Representative

    2 weeks ago

    Raleigh, North Carolina, North Carolina, 27611, Wake County, NC, United States WakeMed Full time

    About WakeMed:Position Information:The Patient Registration Representative will enjoy interacting with patients checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration including entering demographic and insurance...

  • Patient Service Representative

    4 weeks ago

    North Bergen, United States Regional Women's Health Group Full time

    ** Patient Service Representative** **Job Category****:** none **Requisition Number****:** PATIE004057 Showing 1 location **Job Details** **Description** The Patient Service Representative (PSR) will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited...

  • Patient Care Coordinator

    3 weeks ago

    West Babylon, United States Great Expressions Dental Centers Full time

    Patient Coordinator 420 - Bayshore - Clinical Services, 1701 Sunrise Highway, Space No. C7, Bay Shore, New York, United States of America Req #1923Wednesday, June 5, 2024What youll do As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional...