Host/Hostess

5 days ago

Washington, United States Medstar Full time

The Host/Hostess is responsible for effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock. Major responsibility includes delivering meal carts to patient units, aiding in the meal set-up at bedside, discarding of soiled trays, taking inventory ofnourishment area, stocking the nourishment area and accurately operating technical equipment. The Host/Hostess is responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks. In addition, position is responsible for cashiering in the cafeteria. The general responsibilities of the positioninclude those listed below, but MedStar/Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
Education

  • High School Diploma or GED preferred
Experience
  • 1-2 years Experience in the food industry preferred
Knowledge, Skills, and Abilities
  • Excellent verbal and written communication skills.
  • Basic computer skills preferred.
  • Presents self in a highly professional manner to others and has the ability to uphold honesty and ethics in the workplace, has the ability to maintain a positive attitude and the ability to communicate with co-workers and other departments with professionalism and respect.
  • Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives and has the ability to provide clear directions and responses to co-workers.
  • Must have basic food handling skills.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Delivers carts to the correct floor or patient area. Serves trays to patients and determines if they need anything else. Assists customers with opening containers and cutting food when requested. Collects trays and places garbage and trash in designated containers. Records the amount and type of special food items served to patients. Brews coffee and tea. May be required to restock other beverage areas. Interacts with customers in the serving and dining areas. May take orders in an Expressly For You (EFY) environment. May assemble and deliver patient trays in an EFY environment. Replenishes floor stock. Attends all allergy and food borne illness in-service training. Complies with all MedStar/Sodexo HACCP policies and procedures. Reports all accidents and injuries in a timely manner. Complies with all company safety and risk management policies and procedures. Participates in regular safety meetings, safety training and hazard assessments. Attends training programs (classroom and virtual) as designated. Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

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