Bilingual Partner Service Desk Associate

3 weeks ago


Milford, United States Tata Consultancy Services Full time

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues. Department Hours: 8am EST – 1am EST Fluent in Portuguese Principal Duties: Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality Investigate and provide resolution for cases/tickets concerning assets



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