Video On Demand SME

3 weeks ago

Milford, United States Tata Consultancy Services Full time

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.


Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:

  • Assign work/cases to team members
  • Maintain active awareness of multiple case tickets with meticulous attention to detail
  • Perform quality analysis of tasks performed by the team members
  • Suggests and implements workflow improvements
  • Provides feedback, coaching and improvement plans to team members


Knowledge & Skills

  • Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
  • Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
  • Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
  • Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
  • Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.

  • Video On Demand SME

    7 days ago

    Milford, United States Tata Consultancy Services Full time

    TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:Assign work/cases to team membersMaintain active...

  • Video Specialist

    4 days ago

    Milford, United States ApTask Full time

    Title : Video on Demand SME / Analyst Location: Milford, OH (Onsite) Job Type: Full time Job Description: Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following: Assign work/cases to team membersMaintain active awareness of multiple case tickets with meticulous attention to...

  • Video Specialist

    5 days ago

    Milford, United States ApTask Full time

    Title : Video on Demand SME / Analyst Location: Milford, OH (Onsite) Job Type: Full time Job Description: Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following: Assign work/cases to team membersMaintain active awareness of multiple case tickets with meticulous attention to...

  • Video Conference Specialist

    1 week ago

    Milford, United States Aptask Full time

    Job DescriptionJob DescriptionWe require someone who has experienced over Video-on-Demand/VOD

  • External Quality Assurance Associate III

    6 days ago

    Milford, United States Rentschler Full time

    Rentschler Biopharma is a leading global contract development and manufacturing organization (CDMO) for biopharmaceuticals. From our headquarters in Laupheim, Germany, and our site in Milford, MA, USA, we offer end-to-end solutions, including bioprocess development and manufacturing, as well as related consulting activities such as project management and...

  • External Quality Assurance Associate III

    3 days ago

    Milford, United States Rentschler Full time

    Rentschler Biopharma is a leading global contract development and manufacturing organization (CDMO) for biopharmaceuticals. From our headquarters in Laupheim, Germany, and our site in Milford, MA, USA, we offer end-to-end solutions, including bioprocess development and manufacturing, as well as related consulting activities such as project management and...