Customer Service Representative

2 days ago

Chicago, United States Jim Tom - State Farm Agent Full time
Overview:  State Farm Insurance Agency is seeking a dedicated and enthusiastic Customer Service Representative-Team Member to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance, crossing selling based on customers’ needs and developing prospective customers.  You will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. 
 
What we do: Our State Farm Insurance Agency is in the business of helping customers save money, we help businesses reduce risk, and we help families protect and preserve their financial future and assets.

Responsibilities
  • Provide outstanding customer support via phone, email, and text.
  • Assist clients with inquiries regarding products and services.
  • Accurately process orders and manage data entry tasks.
  • Maintain detailed records of customer interactions and transactions.
  • Resolve customer issues promptly while adhering to company policies.
  • Communicate effectively with clients to understand their needs and provide appropriate solutions.
  • Uphold professional phone etiquette in all communications.
  • Collaborate with team members to improve service delivery and client satisfaction.
  • Discover gaps in coverage and offer additional products to address those gaps
  • Develop prospective customers 
Qualifications
  • Excellent communication skills in English -  bilingual or multilingual abilities are preferred.
  • Previous experience in client services or customer support is preferred.
  • Ability to handle multiple tasks efficiently while maintaining attention to detail.
  • Demonstrated problem-solving skills and a proactive approach to customer service challenges.
  • A positive attitude, strong work ethic, and the ability to work well within a team environment.
  • Familiarity with phone etiquette best practices is essential.
  • Insurance Producer Licenses required or ability to acquire asap 
  • Prior insurance experience preferred.
  • Bilingual spanish, chinese, vietnamese or other languages preferred.
We offer you:


  • Base comp•
  • Bonus incentive based on production•
  • Paid time off 
  • Profit Sharing Plan
  • Health prem allowance
  • Paid Initial - Ongoing Training
  • Professional development / professional office work environment
  • Growth potential/opportunities for advancement
  • Reimbursement of insurance licensing fee after 3 mths if unlicensed
•Pay Philosophy: Starting compensation for this role is determined by a number of factors including skills, insurance experience, education and insurance licenses and certifications
 
This opportunity is with an independent State Farm Agent's office, not State Farm Companies.  State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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