Bilingual Customer Support Specialist
2 weeks ago
**Bilingual Customer Support Specialist (English and Spanish)*** **Please wait...****Location:** Oldsmar, FL, US **Bilingual Customer Support Specialist (English and Spanish) - 109862**Field Operations and Panel Recruitment - USA Oldsmar, FloridaThe Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. The position entails outbound and inbound calls to panelists, reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.Shift Schedule: Tuesdays - Saturdays: 1:30 pm - 10:00 pm (EST)**Principle Accountabilities:*** Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.* Meets outbound and inbound call metrics.* Builds solid, productive panelist relationships through positive communication.* Collects and analyzes data, providing feedback to panelists.* Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.* Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.* Investigates and resolves proprietary system generated panelist performance issues.* Schedules return calls as needed with panelists.* Works with support departments as needed to resolve panelist issues.**Qualifications**:In addition to a professional attitude, the successful candidate should also possess the following:* Fluency in English and Spanish* Strong customer service and human relations skills* Outbound and inbound call experience* Problem solving, and performance analysis abilities* Capable of working evenings and at least one weekend day each week* Spanish and/or Asian bilingual skills are a plus* Excellent organizational skills and ability to meet deadlines* MS Office Suite experience (Word, Excel and Outlook)* High School Diploma required, College degree or equivalent experience preferred**ABOUT NIELSEN**By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms?from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.of thoughts, experiences, skills, and backgrounds. Youll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work*Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.***Job Type:** Regular**Primary Location**: Oldsmar ,Florida**Secondary Locations:** , , ,**Travel:** No#J-18808-Ljbffr
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Behavior Support Specialist
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Technical Support Specialist
1 week ago
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Technical Support Specialist
2 weeks ago
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Technical Support Specialist
2 days ago
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Legal Support Specialist
1 week ago
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Legal Support Specialist
1 week ago
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Legal Support Specialist
1 week ago
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Decision Support Specialist
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Tallahassee, United States Prosser Inc Full time**Job Details** **Marketing and Project Procurement Support Specialist - (49)** This details all the information about the job posting. Job Title Marketing and Project Procurement Support Specialist Job Type Part-time Career Level Staff Department Corporate Services Location Jacksonville, FL 32224 US (Primary) Prosser was created to be a beacon for...
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Tallahassee, United States ALTR Solutions, Inc. Full timeALTR is currently seeking a Customer Support Software Engineer to join our team! This position is a great opportunity to contribute to the quality, customer experience, and ongoing success of our data security benefits for the enterprise. Working with ALTR you'll join our team of qualified, diverse individuals working in a fast-paced environment with high...
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IT Support Specialist
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Tech Support Specialist
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Client Success Specialist
5 days ago
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Client Success Specialist
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National Sales Specialist
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Tech Support Specialist II
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Tech Support Specialist II
6 days ago
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